Work experience spanning across Manufacturing, IT Engineering Services, Aftermarket service engineering, Customer business and requirements analysis, Service and solution design-digitalization for Customer Experience Transformation journey, New business Development, Presales, Quality assurance-documentation-auditing, Product Technical content management.Certified Six Sigma Black Belt- Create and drive business plans and strategy for Aftermarket service business development that align with organizational goals, prepare roadmap to execution, achieve operational and service excellence to maximize the profits, revenues and optimize the costs, design new services and business offerings.-Perform market research, business analysis to identify competition, potential clients/prospects, new products and markets, technology trends, market size and potential-Participate in client meetings along with sales-marketing on technical subjects, help and guide sales-marketing team in presales, costing, proposals-Perform initial gap and maturity assessment of client’s existing business processes framework and suggest transformation roadmap, requirements gathering-Execute projects to help OEM’s / clients to transform their aftermarket service business and their end-customers service experience along with service and parts documentation-processes.-Plan, execute, and deliver transformation projects successfully along with control plans using PDCA/PDSA, Six Sigma methodologies (Voice of Customer, Business, Process, Critical To Quality, Critical To Process, Critical To Service)-Collaborate with internal cross-functional business functions/teams to meet organization business goals, monitor non-compliances, identify root causes, continuous improvement, perform internal audits, and face external audits. Achievements:- Delivered solutions to domestic and global clients in Automobile, Industrial Equipment, Process/Plant Machinery, Pharma Machinery, Off-highway, Construction-Mining, Wind Energy, Material Handling through current and previous employers.-Onsite consulting projects executed for clients in India and Europe.-Offshore projects delivered for clients in India, Europe and USA.Specialties: Business Analyst, Business development, Customer Experience Transformation, Aftermarket Service Engineering, Six Sigma, ISO 9001:2015, PDCA, Presales, Quality Assurance, Project management, Product technical content management.