MSS | Cash Equities - London Middle Office Control (MOC) Reconciliations*Roles and Responsibilities*• Extends supervisory support to Broker Matching and Commission sharing agreements teams• Performs FOBO (Front Office to Back Office) trade positions and transactions reconciliations• Daily monitoring of reports on Late Trades, Long-dated settlement trades, Global Cancel and Amends• Monitoring of FX exposures on trading books and escalating to middle office desk support to ensure that all breaks are resolved timely.• Checks cash breaks and position breaks on washbooks and ensure that each issue is investigated and resolved.• Performs cash breaks reconciliations and investigations on general ledgers.• Actively collaborates with middle office desk support, client services and settlements teams and assist on trade amendments to ensure timely settlement of trades.• Leads a department-wide engagement team and proposes and implements engagement activities on work-life balance.*Achievements*o Awarded as one of 20 GSC Philippines ICONS Awardees for 2022 out of 3000+ employees after satisfactorily accomplishing multiple deliverables in H1 2022 following an unexpected 2-FTE attrition: (1) Double-hatting duties as a new member of MOC Recs and performing supervisory tasks to Broker Matching team and Commission Sharing team, (2) received a commendation from global auditor as “the best audit experience in her entire auditing career”, (3) vigorously led the Cash Equities’ engagement team in planning Townhall and various activities promoting work-life balance.o Commended by internal stakeholders and colleagues from other teams for always taking ownership of issues and seeing things through until a resolution is arrived, going the extra mile, and offering a quick turnaround in processing data entry, trade position break investigations and amendment requests.

MSS | Cash Equities - London Middle Office Control (MOC) Broker Pre-matching*Roles and Responsibilities*• First point of escalation and co-management of four (4) FTEs and daily supervision of the team handling trade file reconciliations, client accruals, payment requests, foreign exchange execution request, and client’s commission/rebate- related queries for Asia Pacific Region.• First point of escalation and daily supervision of operations for the team handling broker tradereconciliations for Asia Pacific and European regions.• Deputizes operations manager – management of operational risks and ensures proper escalation is done to all stakeholders to ensure appropriate information dissemination.• Conducts one-on-one discussion with the team members for career development and processing improvement.• Ensures performance level agreement with stakeholders is met through daily quality check of reconciliation.• Drives continuous efforts in improving process efficiency through weekly huddles and regular process review.• Provides support to business operations in the reconciliation of broker’s confirmations against HSBC bookings across Asia Pacific and European regions and trade affirmation, ensuring all HSBC trades are recognized by brokers before value date.• Manages administrative tasks such as attendance and leave management.*Achievements*o Collaborated with project developers and played a vital role in the design and implementation of the trade pre-matching platform which eliminated some of process’ manual matching tasks resulting to a 2-hour daily time save.o Proposed and implemented a process-efficiency project by tweaking the existing end-user computing (EUC) tools and creating excel format converters which significantly reduced the time of manual pre-matching of trades which translated to a 3-hour daily time save. o Participated in Risk and Control’s CCO Quiz and bagged the first place across multiple sites: Malaysia, India, and the Philippines.

London Middle Office Control (MOC) Commission Sharing Agreements (CSA)*Roles and Responsibilities*> Data entry relating to csa payables and receivables to accounting systems.> Static updates on csa splits and rate changes per client notification> Facilitating of CSA payment requests from clients (performing initial checks on payment beneficiary SSIs and ensuring that they have signed the participation agreements)> Mailbox management and providing answers on client inquiries about the overall CSA process> Monthly trade reconciliations of over 50 HSBC's CSA clients across three regions (HSBC Europe, HSBC Asia Pacific and HSBC US) which includes csa accrual computations, generating of monthly csa statements and client confirmation on the agreement of accrued csa amounts.*Achievements*>Praised by an internal counterpart in London for displaying proactiveness in the migration process of accounting platform from a stand-alone system to a web-based third-party system.>Won a Client First Star Award in 2018 given by the Market Securities and Services Elite Rewards and Recognition workstream for offering an exceptional client experience to CSA clients. > Has been part of Cash Equities' Risk and Control workstream and provided Risk updates to colleagues across the process.

United Kingdom Contact Centre (UKCC) for Retail Banking and Wealth Management *Expertise*> Fully trained on all telephone banking queues: (1) Account Inquiries on checking and savings accounts, (2) Credit Card Services (3) Lost/Stolen (4) Online Banking (5) First Level Disputes*Roles and Responsibilities*> Provides call resolution guidance to agents in India and the Philippines> Takes customer complaint calls and makes sure that the issue is correctly logged in complaints tracker. > Performs call monitoring and provides real-time feedback to agents.> Assists training team in Mock Calls (Model Office Certification) for new hires.> Conducts training and sessions on process changes and updates and addresses questions surrounding the updates.> Customer Complaints Content Monitoring both for Manila and Alabang sites*Achievements*>ACE of Academy. Graduated and endorsed to UKCC productions as the top performer out of 15 employees within the same training batch.> Received the highest annual performance rating (Top-Role Model) in 2016 for displaying an exceptional performance in taking supervisory calls and assisting other agents be at their best.

SME/Senior Associate – Bank of America Credit Card Services*Expertise*> Telephone banking inquiries> processing of credit card balance transfers andinterest charge calculations,> Card Replacements> First Level Disputes*Roles and Responsibilities> First point of escalation, taking supervisory/complaint calls from customers, ensuring that issues are acknowledged and resolved timely.> Responsible for the dissemination of process updates and changes within the team> Sending of End Of Day Summary and endorsement of critical items to co-SMEs