Vinner Deep Email & Phone Number

Gurgaon, Haryana, India

Key Responsibilities included-1. Handle customer complaints, enquiries and feedback via e-mail.2. Take judgement calls and manage unique situation.3. Ensure complete resolution of customer issues within a fixed time period.4. Work with the team to ensure proper resolution of customer issues.5. Supporting other departments as per the requirement- Payments team and Complaintsteam.Additional Responsibilities-1. Taking up the buddy up sessions with the new employees.2. Auditing chats to ensure effective quality work of the employees.3. Managing break slots so as to keep the work on real time basis

Gurgaon, India

Key Responsibilities-1. Up selling through renewals of existing clients ( selling them other products of the company)2. Lead generation through internet search like google, LinkedIn, Cold calling.3. Internet research for contact information and building up and maintenance of the database with skills in data imports, exports, manipulation, reports and queries. 4. Assisting and advising customers about the usage and benefits of organization’s products or services

Gurgaon, India

1. Secondary Research on identified topics in Education sector in India.2. Data driven analysis for research reports and white papers.3. Identified sales and marketing projects within K-12, Higher and Vocational Education segments.Major Projects Undertaken:Project 1: “Proactive Approach to Create Database on Cambridge International Examination (CIE).” Data collection related to number of schools affiliated to CIE Board in India. Analysis on the parameters-Programs offered for different levels, Assessment Structure etc.Project 2: “Preparing Database for Business Incubators and Accelerators in India.” Collecting information regarding the business incubators and accelerators in India. Shortlisting the top ones based on reputation, year of inception etc.

Master Of Business Administration (M.B.A.), Marketing ( Major), Operations & Finance (Minor)

Activities and Societies: Core Member- Admission Team

Bachelor’S Degree, Business/Commerce, General, A+

Activities and Societies: Core member- Discipline Team, Sports Team.