Vinnerpreet Singh Email and Phone Number

• Creating Development tickets for developers after troubleshooting the ERP application writtenin C# and SQL Server as database.• Vendor engagement to make sure all the bugs in existing 3rd party applications are reportedproperly and enhancements are tracked• Maintaining good relationship with teams across organization and outside organization tosupport all the applications and development tickets as priority• Communicating regular updates with teammates and manager and vendors as the issues comealong.• Administering ticketing systems, PLM and ERP systems to provision users and troubleshoot anyissues they may have• Server-side maintenance of all applications under support team’s umbrella• Making changes to workflows using decision trees and different screens• Administering Service Desk and automations for different ticket and issue types.• Maintaining applications and SLA for all tickets and applications.• Troubleshooting issues with application by working with service providers• Troubleshooting different applications in the support suite and creating tickets with developersand vendors if enhancement is needed to address underlying issues.