Vinnie A. Email & Phone Number

Mckinney, Tx, Us

Mckinney, Tx, Us

Mckinney, Texas, United States

Irving

• Process Improvement Leader – Develop and implement new workflow processes for ITAM and implemented a global team collaboration site impacting all major business lines within IT, 20+ employees. • Project Manager – Manage several IT related initiatives including system redesign and improvements, software deployments impacting the entire matrixed organization, and stand up of new sites in Germany, Brazil and Mexico. Directly responsible for $100k+ cost savings.• Training and Development Lead – Train incoming global ITFS resources, support cross functional onboarding and offboarding activities, and deliver issue resolution training leveraging a series of learning tools and software.

• Responsible for constructing, documenting and implementing new workflow and inventory management process for asset lifecycle. • Oversight for other BA’s of ITAM and quality assurance on work from other Asset Custodians • Corrected and completed BRDs for IT projects • Designed SCCM queries (SSRS), OneNote and Excel spreadsheets for reporting purposes.

• Design and implement new workflow process for asset management.• Redesign policies & procedures of hospital’s technical support area• Provide training and mentoring of Technical Support team on Policies, Procedures and Workflow • Function as Project Manager for large scale requests and deployments (i.e., refreshes and reconfigurations of entire departments and sites)

Oncor Electric Delivery

• Design, maintain and deploy processes, procedures, and standards for support of C-Level end users. • Provide white glove support for executive and VIP designated staff.• Serve as escalation point for Technical Troubleshooting, problem resolution and root cause analysis.• Provide mentoring and direction for Junior Level Technical Support staff• Propose, develop and implement changes to address efficiency and productivity opportunities.• Review usability and suitability of emerging technologies to determine fitness for use.• Update ITAM DB with managed assets lifecycle• Rebuild relationships and establish trust between business partners and technology.

• Implemented and maintained support of Metavante Core Banking applications for HQ and 30+ branches nationwide in a client server environment Efficiently delivered white glove support for the C-Level VIP’s• Managed assets for Beal Service Corp and new acquisitions• Create BRD and SOW documentation for project updates for upper management.• Develop scripts and batch jobs designed to deliver application upgrades, OS patching, filter files and registry modifications.

Las Colinas

• Responsible for Service Desk and Critical Systems Management, including asset information, security, and server management for 150+ banking institutions.• Function as SME for Windows Server and Exchange platforms• Manage nationwide server and desktop patching, updates, and deployments for 150+ banks.• Develop, deploy, and maintain processes for evaluation and deployment of vendor patches and upgrades.• Provide Sales Support and technical guidance, during sales pursuits.

• Exhibit professional, accurate and responsive technical support for First Tennessee Bank and First Horizon National Corporation’s internal and external customers across the United States• Travel throughout the Southeastern USA, implementing the corporate Active Directory migration project to replace Novell servers with Windows 2003 servers• Remotely control desktops for training, troubleshooting and resolving end-user issues• Identification, escalate and resolve high-priority issues • Assess, identify and correct hardware and software issues on Dell desktops, peripherals, IBM ThinkPads, servers and other networking components. Support Cisco, Inteligate broadband and dial-up VPN clients• Employ network administration tools such as Active Directory, User Manager for Domains, as well as NW Admin for Novell and GroupWise account maintenance• Support Win 95, 98, NT, 2K and XP in Novell and Active Directory networking environments

Hilton Anatole Hotel

• Support and maintain dual, Windows 2000 Advanced Server networks delivering VUE screening materials to 160 client desktops for TSA Airport Security Candidate filtering• Maintain VUE “Site Manager”, “Delivery Manager” and “Call Center” software• Managed assets during 3 major site relocations in a Federal Site environment

Carrollton, Texas

Supported Dell Home and small business customers.Short term contract.

Dallas

• Manage IT Technical Support staff (interns, contractors and junior level support staff)• Responsible for IT coordination and planning of all major moves, migrations and build outs• Evaluate new technology to assess fitness for use and ensure adherence to the organizations technology strategy• Managed user assets for Y2K preparedness including taking inventory

Dallas, Texas

• Deliver expert, efficient and courteous support to 6000+ users, across 5 major healthcare campuses, schools and clinics distributed throughout the Dallas area• Instrumental in the creation of the IT Customer Support Center for Parkland Hospital• Design, implement and maintain procedures for new IT department • Taking inventory of off-site clinics and maintaining assets throughout it’s lifecycle• Assign support responsibilities and determine service levels for all new sites