Vinnie Lawrence Email & Phone Number

Brea, California, United States

Overall management of large footprint, upscale casual restaurant & brewery staffing approximately 80 team members. Responsible for all front of house operations including guest service, staffing, training, leadership development, delegation through managers and leads, scheduling, marketing, product & resource procurement, repair & maintenance, data collection and reporting.

Anaheim, Ca

Part of the TAPS Fish House & Brewery family of restaurants.Provided line-level supervision of operations, staffing, training, customer care, and systems development. Ensured service levels were above expectation, and strengthened staff performance through review and SMART goals, while maintaining a positive team environment and professional relationship with team members. Promoted from this position to General Manager.

Greater Los Angeles Area

Responsible for all front-of-the-house functions on an opening, mid- and closing shifts, including guest relations, supervision of all front of house staff, proper restaurant ambience, housekeeping, and set-up, food & beverage quality, safety and pace.Ensure that the shift is run in a smooth manner and attend to any un- expected problems or emergencies that may arise. Set the standard for service expectations by scrutinizing every aspect of the guest’s expe- rience from start to finish, and personally intervene to correct below standard service issues and positively coaches and counsels staff to achieve the highest quality of service in all areas of the restaurant.Responsible for ensuring food quality, recipe adherence and proper plate presentation, as well as maintaining a safe, clean and sanitary environment throughout the restaurant. Conduct daily line checks, manage expo, and correct any food or beverage problems before they reach the guest.

Greater Salt Lake City Area

Overall management of a multi-faceted establishment featuring an east coast style Italian restaurant open for lunch, dinner, late night, and brunch, New York style pizzeria, large sports bar, live music venue, and highly popular dance club with VIP services. Responsible for developing management team to ensure quality service and guest experience through training, delegation of tasks and responsibilities, collaboration, and team goals. Follow-up and communicate consistently to ensure goals are reached. Oversee human resource needs, including recruiting, interviewing, training and staff development, tracking of required certifications, ongoing staff development, corrective and disciplinary actions, redeployment, worker compensation and unemployment claims.Maintain and improve facilities including new construction. Evaluate maintenance needs and institute a regular preventative maintenance schedule for furnishings and equipment. Contract with service providers for regular scheduled service and maintenance of specialized onsite equipment. Design improvements to property to improve efficiency and overall aesthetics. Working with government agencies, landlord, architect, engineers, and contractor, obtained permits for and oversaw construction of patio on public and private property. Installed theatrical and club lighting.Application and further development of standard operating procedures including sequence of guest service, liquor controls in compliance with Alcoholic Beverage Control regulations, inventory controls, front desk operations, food handling practices, and night club security protocols.

Salt Lake And Park City

Oversee daily operations at two locations and manage front of house operations. Supervise staff to maintain highest level of customer service. Inspect facilities constantly to insure absolute cleanliness and good repair of all furnishings and equipment. Design and implement a wide variety of marketing endeavors. Maintain operations within budget. Produce comparative reports, review and analyze P&L. Achieved a 30% sales growth year over year. Conduct department meetings, design and implement training for new and existing staff. Manage expansion, opening and continued operation of second location.

Holladay, Utah

Management at two fine-dining restaurants including supervising front of house operations, establishing policies and procedures to ensure excellent customer care, overseeing and adapting risk management procedures, producing staff schedules, maintaining facilities, marketing, responding to customer concerns and supervising multiple departments. Responsible for the installation of new reservation/floor management system, POS system, internal computer network and phone system.

Alta, Utah

General management for 92 room ski in/ski out hotel with public bar, cafe, restaurant and a variety of other hotel amenities. Supervised live-in and live-out staff, conduct monthly one-on-one’s with depart- ment managers. Responsible for renovation and improvement project management during summer season.

Greater Salt Lake City Area

Created and implemented systems relating to operations, marketing, education, finance and human resources in a creative-services and retail environment.

Bachelor'S Degree, Education

Education record