Vinnie Sirna Email & Phone Number

Salisbury, Maryland, United States

Cendyn acquired Knowland beginning 9/30/2024.

Knowland was acquired by Cendyn beginning 9/30/2024.

Managed data submission process for 300-400 clients per week streamlining workflows to improve data integrity.Coordinated across multiple internal teams to QA customer submitted data ensuring actionable feedback loop.Systemized data evaluation for interdepartmental reference leveraging custom generated queries.Led coordinated training effort`s to standardize customer submitted data across multiple external CRM systems. Executed internal review to automate manual processes reporting directly to Leadership Team and third party consultants. Created and led internal training processes for team members.

Oversaw database consisting of 211k+ clients as part of new product improvement. Acting as primary analyst responsible for data integrity; coordinated workflows to ensure accuracy of 1500+ prospects weekly.Led internal analysis of client data to create data driven product enhancements.Managed customer activations with a standard SLA of 1 business day. Executed 50+ customer status changes per week.Addressed customer service requests regarding inaccurate data within 1 hour.

Achieved 105% quota month over month driving qualified leads worth approximately $250,000.

Bachelor'S Degree, Marketing, 3.8

Activities and Societies: Beta Gamma Sigma Member Secretary of Marketing Society

Associate Of Arts - Aa, Business Administration And Management, General, 3.9