Vinnie Hyang Email & Phone Number

As an IT Support Specialist, my role involves being the go-to person for resolving technical issues, helping users with hardware and software problems, and ensuring smooth IT operations. My responsibilities include troubleshooting, software installation, and collaboration with the IT team to enhance system efficiency. I have worked on a few projects such as rolling out new computer refreshments for various departments within the organization of Catawba County Government, and currently invovled with the process of upgrading the CAD server for 911 Communications Center.

25 Government Rd Newton Nc 28658

As an IT Support Techician, I provide first call resolutions. We are the first person to interact with questions and tickets that are submitted for technological assistance. My daily tasks usually consist of assisting a county wide team with over 500+ employees, communicating with external vendors to keep our technology and business partnership healthy, assigning tickets within your ticketing system, and much more.

Conover, North Carolina

• Repaired operating calibration machinery to meet production needs of antenna production.• Relayed quality feedback on errors that were found during testing progress, and wrote detailed information on the changes that need to be replaced during the repair process for further testing.• Analyzed information for quick and easy to read results for the company and customers.

Newton, North Carolina

• Operated a state-of-the-art robotic arm that was programmed to handle, stack, and place boxes.• Ensured correct amount of quality parts matched the number of amount from customers orders.• Staged and managed warehouse for fast and simple shipping to insure smooth production flow.