Lead Human Resources, Safety, and Training functions for organization:• Employee training, development, performance, relations, recruiting and new hire orientation.• Health and Safety Program. Disciplinary Procedures. Payroll. Information Technology.• Advise CEO to set and achieve strategic goals.

We specialize in one-on-one personal coaching as well as workshop development and training services for organizations.

• DevOps / Support working on Genomics team in agile environment.• Support release and deployment cycles of our Watson for Genomics offering.• Collaborate with stakeholders, development team, operations teams, and Client Success Managers.• Support the IBM Watson Healthcare Software as a Service (SaaS) offerings.• Install, upgrade, and troubleshoot IBM Watson Healthcare Genomics, Oncology, Clinical Trial Matching (CTM), and Watson Drug Discovery (WDD) HIPAA compliant systems.• Systems include RedHat Linux OS (v.6x, v.7x), WebSphere (v8x), DB2 (v9/10) and Watson Health application software.• Certified IBM Blue Core Professional Coach

• Support the Watson Software as a Service (SaaS) offerings by deploying new releases, upgrades, and new clients on the Watson Cloud. • Perform troubleshooting, problem & log analysis, evaluation, recreation, and resolution of client reported problems in cloud environments.• Working knowledge of Red Hat, Unix, DataPower, Eclipse, DB2, NFS, WebSphere, General Parallel File Systems (GPFS), SSH, uDeploy, VMWARE, uDeploy, Apache Derby.• Work closely with a variety of teams including DevOps to improve tooling and uDeploy automation; Client Architect, DataPower, Development, Infrastructure, Project Managers, Security, Service Delivery Managers.• Selected specifically for the Watson Operations Dashboard project.

Roles:Human Resources ManagerSafety ManagerDirector of SUPERB Technical InstituteHR Manager included:• Employee Relations• Workforce Training & Development• Recruiting & New Hire Orientation• Health Benefits & Wellness Program• Disciplinary Procedures• Employee Performance Appraisals• Energy & Insurance Contracts

Worked on the IBM Software Services for Collaboration (ISSC) Learning Services team where I developed educational material (tutorials, wikis, videos, etc.) for IBMers and customers that use IBM's social software platform (Connections) and other collaboration software. Responsible for providing technical enablement content for the ISSC team worldwide.Contributions include:• Worked with CTO Lab Services to test new apps and create training videos as part of the ISSC WW Apps Program.• Created in-depth tutorial demonstrating the configuration of IBM Connections (IBM’s social platform) on Linux.

As part of ICS Support Education team, I created technical content to enable IBM software consultants, technical support personnel, and customers. Diligently kept abreast of new technologies and changing business needs. Created strategies for updating content as necessary. Contributions include:• Developed plan and delivered IBM Connections technical enablement sessions & wikis across global Level 2 Support organization. Scheduled, facilitated, and recorded all sessions and posted content to Media Library.• Configured & maintained multiple IBM SmartCloud Notes glider environments for training use by local and overseas teams.• Developed content for IBM SmartCloud training courses (both internal & external) for multiple configuration scenarios.• Initiated enablement project to move the global Support organization towards a social model for daily workflow.• Assisted IBM SmartCloud Notes and Connections Development teams in documenting key updates, issues, & functionality.

Responsible for software quality on Lotus Notes & Domino with emphasis on networking protocols and directory services. Role included creation of problem reports, creation and review of documentation, release notes, and technical documents for customers and support personnel.Created and executed test cases on many release cycles going back to v4.0. Created and delivered training to Dev, QE and Support (in America and Europe) on Directory Services including LDAP, NAMELookup, Type Ahead, Directory Catalog, Schema, synchronization, various directory products (AD, ADAM, TDS, iPlanet, eDirectory) and LDAP directory operations.Member of multiple customer advocacy programs. Traveled to many customer sites worldwide to deliver product updates & roadmaps. Assisted in troubleshooting high-profile issues. Documented issues on-site, following up with Development to obtain fixes and send to customer for validation. Documented chain of events and final resolution for upper management.Created many technical documents for both internal IBMers and customers.Collaborated with many on writing projects and reviewed product documentation each release cycle. Represented directory team on Single Sign-On task force to identify and resolve SSO integration problems.Worked 3+ years on System Verification Test team.Tested integration of IBM products, including WAS, Portal, Domino, Notes, Sametime, QuickPlace, and Forms, configured with various LDAP directories, load balancers and network sprayers.Documented steps to configure and test as well as test results summary. Created problem reports (internal) and technotes (customer facing) and recommended revisions to product documentation.Attended Lotusphere several times to co-present technical topics, create and execute live and lab demos, and facilitate customer labs. (I worked for Iris Associates, an IBM owned subsidiary, from 1997 - 2001 during this time.)

Provide technical support to Lotus customers on Lotus Notes and Domino, with emphasis on networking protocols and SMTP mail.