Jodo is a fintech start-up building payment solutions to make education payments convenient &affordable for parents while simplifying fee collections for education institutes.* Planning, organizing, directing, controlling, and evaluating operations.* Planning and controlling budget and inventory.* Hiring, training, and supervising customer success team.* Building relationships with institute stakeholders.* Responding to inquiries and resolving problems.* Coordinating internally for task allocations and training requirements.* Establishing or implementing policies and procedures for customer success team.* Planning daily distribution of team members across institutes.* Working with CS team to help them achieve potential.* Building a productive, disciplined, and customer-centric team.

Unacademy is India’s largest, free online education platform. It allows educators to create courses onvarious subjects. Our vision is to get the best minds of the country to share knowledge in an easilycomprehensible form. In terms of traction, our platform attracts more than two million video viewsmonthly and the growth is mostly organic.Take prospect from initial contact phase to qualified phase over the Chat, Mail and phone.Present product solutions virtually.Respond quickly to assigned leads over chat or call.Meet and exceed pipeline contribution goals.

Started working as a Customer Relation Specialist in Bangalore for HomeLane.com service provided by Home vista Decor and Furnishing Private Limited. The company has its Centers in Bengaluru, Chennai, Hyderabad, Coimbatore, Delhi - NCR, Mumbai, Pune and Kolkata. HomeLane.com assist its clients the best home decor and home design to match their needs and lifestyle. Identifying potential clients Arranging Design Consultation for potential client Monitor In-side sales performance through Salesforce. Working on B2C Mode reaching customers by phone or online.

Joined as a Counselor in Bangalore for the British Brand, which is the only Immigration firm with 5-star Trust Pilot Reviews. The company has its centers in Bangalore, Delhi, United Kingdom and Saudi Arabia. Visas and Permits assist its clients to migrate anywhere around the globe and specialize in the Canadian and the Australian Permanent Residency Visa. Counseling the clients based on which country they would like to migrate to. Regular check on the guideline changes in Immigration. Monitor sales performance through Salesforce. Responsible to maintain a conversion of 20% (Lead to sale ratio).  Create a strong Sales pipeline.  Assist clients to advise them the correct route to migrate.

Started Career as Sale Expert in Bangalore for ThinkVidya Learning Private Limited Which is known as UrbanPro.com is India’s largest and most trusted Learning Network. With over 6.5 lakhs Verified Tutors, Trainers & Institutes, we are a trusted partner of choice for more than 25 lakhs students in India.  Responsible for the business development in the market (Inside Sales).  Upselling products and services.  Working on B2B Mode.  Lead Generation from LinkedIn, Chat and existing customer base using reference model.