Vinod Chandra Email and Phone Number

I manage 27 markets, 54 Business units and 20K Contact Center staff’s Reporting for Retail Banking distribution channels of HSBC Bank

Leading Reporting and Analysis for Retail Banking distribution channels of HSBC Bank

Supporting 26+ countries reporting for Retail Banking distribution channels for HSBC Bank

Leading a team of 15 Executives & Sr. Executives.Supporting Contact Center reporting for more than 10 clientsResponsible for Monthly billing for MTS, Tata, Airtel, Idea, Aircel, India Mart etc.Responsible for Incentive data for all Agents, TM, DM and Site heads etc.

Creating MIS/ Dashboard for content center reporting. Responsible for process related Dashboard, like- Service and Agent Performance Dashboard, Agent call disconnection, AHT Analysis, Agent Schedule and Adherence.Responsible for management dashboard for weekly, monthly and quarterly review Creating Agent roster on weekly Managing SL and AL for process

Preparing Inbound and Outboand Contact Center Billing.Prepareing of process related Dashboard, like- Service and Agent Performance Dashboard, Agent call disconnection, AHT Analysis, Agent Schedule and Adherence.

attending Call Back for SR's retention department doing Outbound calls