Vinod Cs Email & Phone Number

Bengaluru, Karnataka, India

1. Analyzing and built a massive and strong manpower network for the organization in South Region for states like Karnataka, Andra Pradesh, Telangana and parts of Tamil Nadu. 2. Onboarding, Training and monitoring the new team (Rural Areas)3. Internal Management as per companies requirement with the on going projects and for the future projects of the team4. Delivering Productivity5. Worked on face book company Rural project6. Allocate the task of day-to-day operations to entire ground team staffs7. Analyzing team performance report (ARP), ensuring all metrics are getting reached8. B2B Management & Understand the requirements of B2B clients9. End to end responsibility during service delivery10. Managing Quality Assurance Programs to required teams based on their performance11. Travelling to required destination for smooth operations (all over India)12. Conflict situations were managed smoothly

Team Management – Input and Output of team work basis2. Increasing the productivity3. Business Development – B2B4. Vendor / Partners management5. Internal operation & Productivity maintenance6. Improving accuracy of review mechanism7. Knowledge sharing (Training / mentoring) & Team Motivation8. Organizational vision and mission achievements 9. Allocate the task of day-to-day operations to entire team 10. Handling the escalation, and analyzing the APR(Agent Performance report)11. Accounts management along with Financial Strategy & Profitability12. Client / customer satisfaction

Handling the escalation calls and resolving the queries in the given TAT2. Handling OJT’s – Been a perfect team player rite from OJT (On Job Trainees)3. Maintaining the AHT, barging calls, sharing over all feedbacks (quality, productivity)4. Handling the escalation, resolving the queries in the given TAT5. Sharing the daily report with management6. Reviewing the call tagging report on weekly basis7. Analyzing team performance report (ARP), ensuring all metrics are getting reached8. Handling the floor9. Maintaining the SLA’s