Vinod Gaonkar Email and Phone Number

Responsible for defining All India business strategy, annual and multi-year business plans and driving operational strategies by engaging stakeholders to achieve differentiated customer experience with optimal cost.Expansion of business through establishing foot print & partnerships in Asia Pacific & other geographies.Build partnerships in newer technology area in India and globally.

 Associate Director (Role of Country Head) for Strategic Business Unit & Service Operations (2016– Jan 2019)o Strategized and incubated Acer India Strategic Business Unit and grew revenue by 3-fold within span of 2 years.o Managed Large IT infra implementation and services projects across country.o Managed complete operations for the country for support including Contact Center, Technical Support, Inventory planning, Logistics, Warehouse and repair vendors.o Created and Lead elite enterprise customer experience program. County Head – Support Vertical (PMO& Major Accounts) (2007- 2016)o Managed planning, implementation and end to end operations of multiple large & complex projects worth 30-40M USD across country. o Completely automated the end to end project implementation cycle with near paperless operationo Effectively managed partner& SI ecosystem including new onboardings.

Associate Vice President –IT Services o As a core member of the corporate strategy team, developed new IT Services business initiative to focus on IT Infrastructure support, Managed IT Services and other strategic services to augment Hardware only LOB.o Consistently achieved business development & profitability targets for IT Services Business in Southern India.o Acquired and executed major projects outsourced from top IT service players such as IBM, Acer etc. with 500+ resources and multiple services including desk side/ end user, server, network management, application support etc.o Initiated new line of Services & Consulting practices in the areas of DMS/Workflow solutions, Data Center/Networking, Consulting involving IS Audit, IT Security audit/consulting, BS7799/BS15000, software rollouts, GPS and GIS based solutions/services and acquired 20+ customers.o Managed a strong and successful team of Sales executives, Program/Project managers/Specialist and engineers for South India region.