Responsible for Quality / Maximizing Win Rates and Sales/ Automation / Training / Client Management / Team Management

Team Management, Strategy & Technology Development, Recruitment, Client Services, Revenue & Profit Enhancement, Supplier Management

• Managing Client Service/Online Project Management Team.• Involved into Recruitment & Training of New Project Managers.• Handling some critical Market Research Clients.• Helping the Technology Team into Tool Enhancement• Involved into Business Development by growing the client network.• Growing the Sample Supplier/Affiliate Network.• Tracking down every single Projects & the reports to get everything running smoothly.• Presenting the monthly reports to the Leadership Team & sharing it with the team members.

• Managing online market research projects.• Client Interaction & managing online sampling.• Co-coordinating with Sales/Programming & Data Processing Team.• Worked on both Sample Only & Full Service projects.• Managing Vendors/Partners for the sample fulfillment.• Choosing the right partner through bid request for other team members.• Managing Margin & internal (incentive cost) as well as external cost (vendor cost).• Engaged in recruitment/training of the new employees.• Mentoring the new employees & preparing them for production.• Preparing monthly report for the Volume/Revenue & the Profit.

• Engaging Vendors for Sample fulfillment for pre-sales & on-field projects.• Working as a mediator between the Project Management Team & Vendors.• Enriching the vendor list by reaching out to new vendors.• Sending the bid request form to selected vendors.• Reaching out to right partners based on Geography & specification of project.• Engaging the appropriate vendor based on feasibility, price & past performance.• Preparing the Purchase order for the engaged vendors.• Preparing Monthly Vendor Expense Report at project level/vendor level & sharing it with Leadership Team.• Working on the cost-cutting mechanism by minimizing the vendor expense.• Helping out vendors in invoicing & billing process to build strong relationship.

• Working on bid requests received from different client & sharing the quotation.• Understanding the project specification & preparing feasibility based on given specs other factors such as IR, LOI etc. • Maximizing the feasibility in case of shortage by adding vendor feasibility.• Sharing the competitive price to win the project.• Meeting the client field time requirement to win the project.• Coordinating with the project Management team to make sure projects are running as per the commitment during bid phase.• Sending “Thank You Note” to the client to build strong business relationship with the client.• Preparing Monthly Bid Report at client level to check the win rate/conversion rate & sharing it with the Leadership Team.• Identifying the painful areas such as touch specs or project management issue or on time delivery issue & working on it by coordinating with project management team.• Identifying volume of bid requests based on specification/types of projects (Consumer/B2B/Healthcare) & geography & working with Panel Management Team to focus on panel recruitment based on that.

• Managing Online Sampling projects of 3+ complexities (mainly difficult B2B & touch consumer projects).• Mentoring the new employees & helping them out to finish their projects efficiently.• Representing the team in Kick off Call to understand the project specification by coordinating with client.• Representing the team in RCA (Root Cause Analysis) meeting to find out the root cause of failure/unsatisfactory feedback from client & reaching out to client with proper solution to finish the future project successfully.• Helping out Team Leader in Monthly Report Preparation.• Sharing the employee feedback with team Leader based on performance of SE/ASE/Trainees.• Working as escalation channel between Team Leader & ASE/SE.• Guiding Sampling Executive to work closely with ASE/Trainees.• Coordinating with Lead Project Managers to understand the sampling challenges & fixing it soon.• Helping out team members in management of different sample sources to maximize margin & meet client expectation.

• Working as channel partner for insurance companies & communication channels between patients & insurance companies.• Medical record collection of patients through Medical Facilities & Physicians.• Locating the physical address & contact no. of Medical Facilities & Physicians through search engines such as Yellowpages.com, Superpages.com, Choicetrust.com etc.• Verifying the correct physical address of patients through their SSN no.• Verifying the Insurance claim done by patients based on their medical records.• Proper coordination between insurance company, Patients & Physicians/healthcare facilities.• Approving only genuine insurance claims & passing it to billing team.• Rejection of false claims & passing on the note to Insurance companies & patients on the behalf of insurance companies.