➢ Part of Testing program team that helps to give UI enhancement and bug issue reports in tools for new marketplace releases.➢ Participant in Amazon IDEATE & IDEA-thon that focus on providing Innovative ideas to existing recurring and new issues inprocess.➢ Amazon’s Internal Tools Testing & reporting team member, providing Troubleshooting steps and Documenting reports.➢ Mentor for the current team members and point of contact for new updates of process guidelines and tools used… Show more ➢ Part of Testing program team that helps to give UI enhancement and bug issue reports in tools for new marketplace releases.➢ Participant in Amazon IDEATE & IDEA-thon that focus on providing Innovative ideas to existing recurring and new issues inprocess.➢ Amazon’s Internal Tools Testing & reporting team member, providing Troubleshooting steps and Documenting reports.➢ Mentor for the current team members and point of contact for new updates of process guidelines and tools used across the platform. Show less

=>Enhanced user experience and resolved seller inquiries promptly as a Seller Partner Support Associate at Amazon, ensuring optimal customer satisfaction.=>Played a key role in the Testing program team, providing valuable feedback and bug reports to enhance the functionality and user interface of tools for new marketplace releases.=>Contributed innovative ideas to address recurring issues and improve existing processes as a participant in Amazon IDEATE &… Show more =>Enhanced user experience and resolved seller inquiries promptly as a Seller Partner Support Associate at Amazon, ensuring optimal customer satisfaction.=>Played a key role in the Testing program team, providing valuable feedback and bug reports to enhance the functionality and user interface of tools for new marketplace releases.=>Contributed innovative ideas to address recurring issues and improve existing processes as a participant in Amazon IDEATE & IDEA-thon.=>Ensured the quality and functionality of crucial systems as a member of Amazon's Internal Tools Testing & Reporting team, providing comprehensive troubleshooting steps and documenting reports.=>Acted as a mentor for team members, providing guidance and support, while also serving as a point of contact for updates on process guidelines and tools used across the platform. Show less

➢ Engage with customers through chat-based channels, delivering prompt and effective support.➢ Address customer inquiries, concerns, and complaints professionally and timely.➢ Provide accurate information about products, services, pricing, and promotions, offering personalized recommendations. ➢ Resolve customer issues by actively listening, troubleshooting, and providing appropriate solutions.