ServiceNow Techno-Functional Consultant having expertise in management skills with more than two decades of experience in the IT service industry and 3+ years of ServiceNow relevant experience. Delivered complex enterprise software implementations and transformation initiatives across various industry domains. Presently delivering the Service Integration and Management (SIAM) & ServiceNow engagements for various customers of Capgemini as Delivery Lead for North America region projects.• Strong functional knowledge in ServiceNow modules like ITSM, SPM and CSM. Well versed with ServiceNow upgrades, Integrations and CMDB concepts to drive the discussions and documenting requirements• Strong techno-functional experience in Tools like HP PPM & CA Clarity from Project and Portfolio Management domain & Flexnet Manager Suite (FNMS) product from Software Asset Management domain • Strong hands-on technology experience in Oracle, PL-SQL, MS-SQL programming • Worked on SaaS, cloud and on-premises implementations involving architecture designs and development.• Strong experience in delivering Application Development and Support projects.• Proficient in analyzing and documenting business requirements, accessing current business systems, providing process improvement ideas, liaising with the technology & business team to drive the end-to-end solution implementation • Highly skilled in Delivery Management, Consulting, Pre-sales, Service Delivery, and Vendor Management.
Listed skills include Project Portfolio Management, Governance, Sdlc, Software Project Management, and 15 others.
