Vinod Kumar Email & Phone Number

Dubai, United Arab Emirates

 Handling Inhouse Recovery Portfolio  Skip tracing for the customer via various tools  Initiating police case filing for high value accounts Coordinating with the legal team for the all legal filing/ releasing on recovery portfolio Conducting field visit for the traced customer available in UAE Coordinating with the legal team for the all legal filing/ releasing on recovery portfolio

Dubai

 Managing 4 International agencies and one local agency for the recovery portfolio/ skip bkts/ sme portfolio Resolving queries from agencies and negotiating with customer Agency allocation on monthly basis for the new written off accounts. Assigning the targets to the agency towards the allocation.  Coordinating with the agencies for the settlements of the write off portfolio Coordinating with legal team for the legal actions (Fling/ Release) for the customers. Coordinating with collection control for agency invoice. Ensuring all the agencies is adhering as per the compliance polices of the bank. Calling In house fresh write off accounts for individual portfolio.Additional responsibility ( November 2015 – May 2015) Handling SME portfolio from FRESH FLOW till bucket 6 alone Doing Field visit for the customer for SME Sending for payment posting for the SME Accounts Allocating external agencies SKIP customer accounts.  Coordinating with the legal team for the all legal filing/ releasing on recovery portfolio Initiating criminal case filing on the High Value Account

1. Handling portfolio of ENBD,2. Managing team of 12 agents3. Responsible for allocation of cases/accounts of delinquent customers.4. Preparing daily team reports through Management information system (MIS) and submitting to the Agency Manager.5. Conducting training and up-skilling of members of the team as deemed necessary.

Dubai, United Arab Emirates

1. Working as an Agency supervisor2. Handling write-off portfolio cards and loans3. Handling two international agency and one local agency4. Daily monitoring of agency collections and responsible for proper and timely updating and banking of the same 5. Initiating the criminal case filing on the high value cases.6. Coordinating with the legal team for the all legal filing/ releasing on recovery portfolio

Dubai, United Arab Emirates

1. In recognition of the trust worthy performance in the Cards division was provided the cross-product opportunity on Personal loans Collection.2. Close monitoring of collections agency ensuring rigorous and timely follow ups of delinquent a/c’s are done as per business guidelines.3. Daily performance been tracked through periodical reviews with agency supervisor.4. Contributed to the achievement of the NCL target by achieving the target, which helped in reducing the delinquency of the portfolio. 5. Handling the Personal loans / PDCs for End bucket 4 & 5.

Trivandrum, Kerala, India

1 Worked as Officer – Collections & Risk.2 Monitored the collection portfolio of Personal Loans in region of Trivandrum.3 Managing a team of 15 Executives reporting into me.4 Training the In house executives on monthly basis on effective collection techniques to enhance productivity and to meet target.

Trivandrum, Kerala, India

• Managing certain portfolios of capital market of Kerala (Trivandrum & Spoke Locations)• Ensure Quality collection process by avoiding false promise, MIS- Information etc to the customer.• Ensure Service Delivery & TAT• Accountable for achieving target in each Bucket and responsible for flow to the next bucket.

Education record

Education record

Bachelor Of Commerce - Bcom, Accounting