I am an experienced Service and Ops Expert having spent significant part of my professional career in setting up Customer Service, Front end Operations and Process Management.I have been into Regional and Functional head positions across operations, customer service and process management and quality in leading organizations such as GE, Citigroup & Religare. I have been a key member of the group and project lead for developing enterprise application system across CRM and Frond end OperationsI have good amount of experience in Service Channel Management, FE Operations, Process and Quality Management. Having rich experience in business across Consumer Finance, Retail Collections, Mortgage, SME, and Insurance vertical. During my experience as functional head – Customer Service for a large NBFC, have implemented new customer retention strategies in the debt consolidation and collection space, adding new business lines worth Millions to company bottom lines.I have also worked on many projects and integrated service channels into Cross Sell and Retention Opportunities ultimately resulting in Customer Experience Management and high share of wallet.I possess varied amount of expertise in Retail Collections, Billing, Customer Experience , Vendor Management and have trained directly under Functional heads/ COO’s since from the beginning of my career . During my stint with these companies I have also attained good amount of experience working abroad on Key Projects A results oriented, passionate, self-driven, hands-on professional who believes in bringing out the best in people while building frontline leadership.I am an optimistic individual and have my goals defined to continue being a key contributor as leadership team member wherein I continue to enhance key customer experience and business profitability through internal and external transformation. SpecialtiesSetting up FE-OPS for large NBFC, Customer Service and Project Management, CRM Development and Large contact center management