Senior Vice President- Operations
Current
Apr 2024 - Present
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Vinod Kumar Email & Phone Number
Senior Vice President- Operations @ UGRO Capital | CRM Expert, Ex Ge Capital, Ex Citi, Ex Religare, Ex Tabella
at
U GRO Capital
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✓ Verified Jul 2026
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Current company
Role
Senior Vice President- Operations @ UGRO Capital | CRM Expert, Ex Ge Capital, Ex Citi, Ex Religare, Ex Tabella
Location
Mumbai, Maharashtra, India
Company size
Who is Vinod Kumar? Overview
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Quick answer
Vinod Kumar is listed as Senior Vice President- Operations @ UGRO Capital | CRM Expert, Ex Ge Capital, Ex Citi, Ex Religare, Ex Tabella at U GRO Capital, a with 129 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Vinod Kumar.
Vinod Kumar previously worked as Senior Vice President- Operations at U Gro Capital and Operational Excellence Lead at Tabella S.R.O.. Vinod Kumar holds Pgpaifl, Ai For Leaders from The University Of Texas At Austin.
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U GRO Capital
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Profile bio
About Vinod Kumar
I am an experienced Service and Ops Expert having spent significant part of my professional career in setting up Customer Service, Front end Operations and Process Management.I have been into Regional and Functional head positions across operations, customer service and process management and quality in leading organizations such as GE, Citigroup & Religare. I have been a key member of the group and project lead for developing enterprise application system across CRM and Frond end OperationsI have good amount of experience in Service Channel Management, FE Operations, Process and Quality Management. Having rich experience in business across Consumer Finance, Retail Collections, Mortgage, SME, and Insurance vertical. During my experience as functional head – Customer Service for a large NBFC, have implemented new customer retention strategies in the debt consolidation and collection space, adding new business lines worth Millions to company bottom lines.I have also worked on many projects and integrated service channels into Cross Sell and Retention Opportunities ultimately resulting in Customer Experience Management and high share of wallet.I possess varied amount of expertise in Retail Collections, Billing, Customer Experience , Vendor Management and have trained directly under Functional heads/ COO’s since from the beginning of my career . During my stint with these companies I have also attained good amount of experience working abroad on Key Projects A results oriented, passionate, self-driven, hands-on professional who believes in bringing out the best in people while building frontline leadership.I am an optimistic individual and have my goals defined to continue being a key contributor as leadership team member wherein I continue to enhance key customer experience and business profitability through internal and external transformation. SpecialtiesSetting up FE-OPS for large NBFC, Customer Service and Project Management, CRM Development and Large contact center management
Listed skills include Vendor Management, Team Management, Crm, Service Delivery, and 12 others.
Current workplace
Vinod Kumar's current company
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U Gro Capital
7 roles
Vinod Kumar work experience
A career timeline built from the work history available for this profile.
Operational Excellence Lead
Jul 2022 - Oct 2023
Head Of Operations
May 2019 - Sep 2022
Senior Vice President-Head Crm
Customer Experience Management Across Chanels including Branch NetworkTelesales - SME Unsecured and Secured Loans Customer Retention ManagementCross Sell and Upsell OppertunitiesVendor Management and Transitions Responsible for a customer base of 40,000 HNI customers.Played a lead role in Setting up the Centralized/National customer service desk from scratch for the Commercial Lending, Mortgage, Debt Consolidation and Insurance Broking lines . Established SLA's and CSAT benchmarks for the organization, defined service standards across all service channels and implemented QMS- Quality Management System which awarded Religare - ISO 9001- 2008 Certification.Spearheaded the CRM Application development and Implementation across the network with more than 4000 queries serviced each month. Managing multiple teams and projects across Customer Experience Management and Retentions verticals from a Customer Service Head perspective
Jan 2016 - Apr 2019
Senior Vice President
Nov 2010 - Apr 2019
Asst. Vice President, Customer Service And Quality
Inbound Contact Center HeadCompliance and QualityFront End OperationsPlayed a vital role in setting up the First ever Outsourced National Inbound Contact Center for CitiFinancial India service a large bse of over a Millions of Customer and recording over 30000 Calls month on month.Extablished SLA for key service delivery metrics and ensure contineous monitoring of the same through Process Reviews, RCSA- Risk Complinace and Self Assessment Mechanism.Project lead for setting up Regional Operations Hud for Front End Operations and Customer Onboarding. Unit was capacitized to process 25000 customer applications month on month. Project team member and key contributior to implement QMS-Quality Management System under ISO 9001-2008 Certification for Operations as an Organization.
Jun 2003 - Nov 2010
Process Developer
Retail CollectionBilling AnalysisOffshore Client Account ManagementSpearheaded the Transition of one of the Key Process- Accounts Receivables for GXS-GE from USA and managed key accounts such as Coca Cola- Atlanta, Rail Inc USA, and Agilent Technologies, Project lead for web based tradelink known as GXS-TradeWeb
Jul 1999 - May 2003
Team & coworkers
Colleagues at U GRO Capital
Other employees you can reach at ugrocapital.com. View company contacts for 129 employees →
AP
Asif Patel
Colleague at U Gro CapitalIndore, Madhya Pradesh, India
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SA
Shivanshu Agarwal
Colleague at U Gro CapitalNoida, Uttar Pradesh, India
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DP
Dushyant Purohit
Colleague at U Gro CapitalJaipur, Rajasthan, India
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AM
Abhishek Mishra
Colleague at U Gro CapitalNoida, Uttar Pradesh, India
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AB
Ajit Bhatt
Colleague at U Gro CapitalKakori, Uttar Pradesh, India
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PD
Parikshit Dadhich
Colleague at U Gro CapitalPune, Maharashtra, India
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AP
Ankit Patel
Colleague at U Gro CapitalKatni, Madhya Pradesh, India
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CY
Chhotelal Yadav
Colleague at U Gro CapitalMumbai, Maharashtra, India
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AB
Anany Bansal
Colleague at U Gro CapitalThane, Maharashtra, India
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HK
Harshleen Kaur Bola
Colleague at U Gro CapitalNashik, Maharashtra, India
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Asif Patel
Colleague at U Gro CapitalIndore, Madhya Pradesh, India
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SA
Shivanshu Agarwal
Colleague at U Gro CapitalNoida, Uttar Pradesh, India
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DP
Dushyant Purohit
Colleague at U Gro CapitalJaipur, Rajasthan, India
View →
AM
Abhishek Mishra
Colleague at U Gro CapitalNoida, Uttar Pradesh, India
View →
AB
Ajit Bhatt
Colleague at U Gro CapitalKakori, Uttar Pradesh, India
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PD
Parikshit Dadhich
Colleague at U Gro CapitalPune, Maharashtra, India
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AP
Ankit Patel
Colleague at U Gro CapitalKatni, Madhya Pradesh, India
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CY
Chhotelal Yadav
Colleague at U Gro CapitalMumbai, Maharashtra, India
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AB
Anany Bansal
Colleague at U Gro CapitalThane, Maharashtra, India
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HK
Harshleen Kaur Bola
Colleague at U Gro CapitalNashik, Maharashtra, India
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2 education records
Vinod Kumar education
Pgpaifl, Ai For Leaders
Diploma-Sales And Marketing Management, Sales & Marketing
Nis-National Institute Of Sales
FAQ
Frequently asked questions about Vinod Kumar
Quick answers generated from the profile data available on this page.
What company does Vinod Kumar work for?
Vinod Kumar works for U GRO Capital.
What is Vinod Kumar's role at U GRO Capital?
Vinod Kumar is listed as Senior Vice President- Operations @ UGRO Capital | CRM Expert, Ex Ge Capital, Ex Citi, Ex Religare, Ex Tabella at U GRO Capital.
Where is Vinod Kumar based?
Vinod Kumar is based in Mumbai, Maharashtra, India while working with U GRO Capital.
What companies has Vinod Kumar worked for?
Vinod Kumar has worked for U Gro Capital, Tabella S.R.O., Religare Finvest Limited (Sme Loans), Citifinancial Consumer Finance India Ltd, and Gecis.
Who are Vinod Kumar's colleagues at U GRO Capital?
Vinod Kumar's colleagues at U GRO Capital include Asif Patel, Shivanshu Agarwal, Dushyant Purohit, Abhishek Mishra, and Ajit Bhatt.
How can I contact Vinod Kumar?
You can use AeroLeads to view verified contact signals for Vinod Kumar at U GRO Capital, including work email, phone, and LinkedIn data when available.
What schools did Vinod Kumar attend?
Vinod Kumar holds Pgpaifl, Ai For Leaders from The University Of Texas At Austin.
What skills is Vinod Kumar known for?
Vinod Kumar is listed with skills including Vendor Management, Team Management, Crm, Service Delivery, Mis, Bpo, Outsourcing, and Leadership.
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