Vinod Kumar Email and Phone Number
Vinod Kumar is a Call Centre Head - Service at Celkon Impex Pvt Ltd. He possess expertise in cold calling, sales process, account management, negotiation, recruiting and 5 more skills.
Celkon Impex Pvt Ltd
View- Website:
- celkonmobiles.com
- Employees:
- 268
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Call Centre Head - ServiceCelkon Impex Pvt Ltd Apr 2014 - PresentMadhupur Area, IndiaDay Activities : "Handling a team of Call CentreConducting regular briefing sessions in the first hour about New Models and Launches, Daily Activities, Process updates, Attendance, Topic of the day, Do’s & doesn’t, etc.,"Floor activities : "Floor Monitoring & assisting team queries.Handling escalation calls & Coordinating with RSM / ASM / L3 / other Related departs heads and providing solution to customers." Quality & Perfomance Analysis : Auditing calls of each… Show more Day Activities : "Handling a team of Call CentreConducting regular briefing sessions in the first hour about New Models and Launches, Daily Activities, Process updates, Attendance, Topic of the day, Do’s & doesn’t, etc.,"Floor activities : "Floor Monitoring & assisting team queries.Handling escalation calls & Coordinating with RSM / ASM / L3 / other Related departs heads and providing solution to customers." Quality & Perfomance Analysis : Auditing calls of each executive and providing feedback to improve their call quality. And tracking hour to hour team performance & motivating them to achieve their daily targets. Reports : Generating Daily performance reports & maintaining monthly master sheet Show less -
Head CoachI Rock Learning Technologies Pvt Ltd Jan 2013 - PresentChennai Area, IndiaConducting regular class room training's on Personality Development, Fast Reading, Learning Techniques, etc.,Playing Coach Role on planned camps & rapport building with students and regular Co-ordination with School Principal & Teachers to deliver unique learning techniques
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Operations OfficerBriliant Tutorials Aug 2010 - Apr 2012Hyderabad Area, India
Vinod Kumar Skills
Frequently Asked Questions about Vinod Kumar
What company does Vinod Kumar work for?
Vinod Kumar works for Celkon Impex Pvt Ltd
What is Vinod Kumar's role at the current company?
Vinod Kumar's current role is Call Centre Head - Service.
What skills is Vinod Kumar known for?
Vinod Kumar has skills like Cold Calling, Sales Process, Account Management, Negotiation, Recruiting, Coordination, Front End, Innovation, Key Account Development, Strategic Planning.
Who are Vinod Kumar's colleagues?
Vinod Kumar's colleagues are Satish Kumar, Sanjeet Kumar, Gorle Venkataramana, Sowjanya Sowji, Karaka Raja, Shaik Karimulla, Prem Premsingh.
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Vinod Kumar
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Vice President (Developerportal) - Devops / Sre - Gcp & Cka Certified (Gcp/Gke, K8, Terraform, Python)Gurgaon2gmail.com, rbs.com -
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Vinod Kumar
Mumbai -
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