Day Activities : "Handling a team of Call CentreConducting regular briefing sessions in the first hour about New Models and Launches, Daily Activities, Process updates, Attendance, Topic of the day, Do’s & doesn’t, etc.,"Floor activities : "Floor Monitoring & assisting team queries.Handling escalation calls & Coordinating with RSM / ASM / L3 / other Related departs heads and providing solution to customers." Quality & Perfomance Analysis : Auditing calls of each… Show more Day Activities : "Handling a team of Call CentreConducting regular briefing sessions in the first hour about New Models and Launches, Daily Activities, Process updates, Attendance, Topic of the day, Do’s & doesn’t, etc.,"Floor activities : "Floor Monitoring & assisting team queries.Handling escalation calls & Coordinating with RSM / ASM / L3 / other Related departs heads and providing solution to customers." Quality & Perfomance Analysis : Auditing calls of each executive and providing feedback to improve their call quality. And tracking hour to hour team performance & motivating them to achieve their daily targets. Reports : Generating Daily performance reports & maintaining monthly master sheet Show less

Conducting regular class room training's on Personality Development, Fast Reading, Learning Techniques, etc.,Playing Coach Role on planned camps & rapport building with students and regular Co-ordination with School Principal & Teachers to deliver unique learning techniques