Developed robust frameworks for demand management, financial oversight, and project delivery, ensuring meticulous management of projects with a combined budget exceeding $20 million while adhering to IT Governance, Agile Project Management, IT Standards, and organizational policiesCo-led product development life cycle transformation, fostering collaboration, and optimizing project outcomes through a customer-centric approach, achieving accelerated delivery timelines, increased… Show more Developed robust frameworks for demand management, financial oversight, and project delivery, ensuring meticulous management of projects with a combined budget exceeding $20 million while adhering to IT Governance, Agile Project Management, IT Standards, and organizational policiesCo-led product development life cycle transformation, fostering collaboration, and optimizing project outcomes through a customer-centric approach, achieving accelerated delivery timelines, increased stakeholder satisfaction, and on-time, on-budget deliveryProactively managed client relationships to ensure high satisfaction by effectively overseeing scope, resources, and budget for multiple large and medium projects, while developing team performance to enhance agility and fostering collaboration, reducing silos using various methodologies Show less

Through gap analysis, Agile guidance, project oversight, cross-functional collaboration, and stakeholder engagement, defined the end-to-end product development journey, enhanced team collaboration, and implemented portfolio-level reporting, resulting in streamlined processes, better coordination, comprehensive insights, and improved project outcomesEstablishing appropriate frameworks and processes for transformation, managing customer-centric agile delivery streams, overseeing… Show more Through gap analysis, Agile guidance, project oversight, cross-functional collaboration, and stakeholder engagement, defined the end-to-end product development journey, enhanced team collaboration, and implemented portfolio-level reporting, resulting in streamlined processes, better coordination, comprehensive insights, and improved project outcomesEstablishing appropriate frameworks and processes for transformation, managing customer-centric agile delivery streams, overseeing centralized management of processes, methods, and technologies, and establishing project governance processes and standards to ensure consistency and quality of delivery Show less

Led cross-functional teams in scoping, capturing requirements, and delivering innovative solutions for smart office transformation across 150+ global offices, achieving a 35% cost reduction and a 40% increase in knowledge sharingLed the scaling of agile practices across 6 teams, designing innovative tools, fostering key stakeholder partnerships through effective stakeholder management and communication resulting in an 80% improvement in user experience for room booking… Show more Led cross-functional teams in scoping, capturing requirements, and delivering innovative solutions for smart office transformation across 150+ global offices, achieving a 35% cost reduction and a 40% increase in knowledge sharingLed the scaling of agile practices across 6 teams, designing innovative tools, fostering key stakeholder partnerships through effective stakeholder management and communication resulting in an 80% improvement in user experience for room booking solutionsMentored and coached cross-functional teams in customer-centric journey design and roadmap planning, while actively resolving impediments, clearing backlogs, and fostering agility, resulting in a 35% reduction in IT communications for new joiners and streamlining support touchpoints by 60% Show less

Leveraging experience and problem-solving abilities, led a team to analyze metrics, risks, and dependencies across seven functions, to implement a resilient operating model achieving a notable cost savings of $22 million while optimizing service levels in operationsCo-led a 'Mobile-first' initiative, providing strategic guidance and managing agile practices, which enhanced team agility and resulted in a 35% reduction in telecom costs and support dependency for 52K… Show more Leveraging experience and problem-solving abilities, led a team to analyze metrics, risks, and dependencies across seven functions, to implement a resilient operating model achieving a notable cost savings of $22 million while optimizing service levels in operationsCo-led a 'Mobile-first' initiative, providing strategic guidance and managing agile practices, which enhanced team agility and resulted in a 35% reduction in telecom costs and support dependency for 52K consultantsTransformed the PMO by communicating agile practices, fostering collaboration, and guiding project implementations, showcasing expertise in organizational design, talent management, and performance improvementEnsured end-to-end delivery of a global booking tool based on MVP principles, driving from planning to requirements while prioritizing stakeholder needs and enhancing collaboration across 60+ offices Show less

Managed scope and changes while planning and executing strategic initiatives to unify 6+ African IT support teams, foster collaboration, and implement Agile governance, resulting in a 25% improvement in consultant support within 6 monthsAbility to work collaboratively in teams and across all organizational levels facilitated identifying opportunities for a 30% cost reduction, totalling $10M, and enhanced compliance for the firm through the establishment of tech hubs in Dubai and… Show more Managed scope and changes while planning and executing strategic initiatives to unify 6+ African IT support teams, foster collaboration, and implement Agile governance, resulting in a 25% improvement in consultant support within 6 monthsAbility to work collaboratively in teams and across all organizational levels facilitated identifying opportunities for a 30% cost reduction, totalling $10M, and enhanced compliance for the firm through the establishment of tech hubs in Dubai and DelhiLed negotiations with telecom / ISP providers, and vendors across Middle East to deliver all technology-related work streams in real estate projects, encompassing technology refresh, network upgrades, and audiovisual system implementations Show less

Led scoping activities as a business analyst in the Middle East and Africa, identifying requirements, defining key drivers, coordinating strategic plans and project delivery while ensuring regular communication through meetings and project updatesCollaborated with senior clients to plan, organize, and execute 10+ global C-suite events, tailoring proposals, conducting site inspections, and efficiently managing events using the hotel’s systemLed collaboration efforts with teams to… Show more Led scoping activities as a business analyst in the Middle East and Africa, identifying requirements, defining key drivers, coordinating strategic plans and project delivery while ensuring regular communication through meetings and project updatesCollaborated with senior clients to plan, organize, and execute 10+ global C-suite events, tailoring proposals, conducting site inspections, and efficiently managing events using the hotel’s systemLed collaboration efforts with teams to integrate incident management with other IT services, ensuring end-to-end resolution and enhancing operational efficiency across all offices. Show less

Provided comprehensive IT support to McKinsey & Company, Egon Zehnder, and Sharjah Cricket Stadium, managing mail servers, avaya support servers, print servers, printers, and provisioning services in a contractor model support.