Vinod Kumar Email & Phone Number

• Providing HMSI Datacenter Environment 2rd level technical support for Symantec Netbackup 7.5 for Windows product.
• Daily review of the Netbackup Jobs, Logs, Batch Jobs, and Ops-Center reports and log monitors.
• Troubleshoot including issues on NBU server and clients. If any job is failed then resolve the Error code and restart the unsuccessful jobs.
• Audit application backup policies and environments to ensure integrity of backup and recovery activities.
• Take daily all backup & restoration jobs print screen for audit purpose.
• Configuration of backup policy for Daily, Vault-Weekly, Vault-Monthly, Vault-Yearly.

• Provide Level-2 support on windows administrator for Active Directory, DHCP, DNS Server, Filer Server, Group Policy, WSUS, Printer Server, Server 2003, Security Patch and Extra.
• Provide Level-1 Support on VERTAS Netbackup 6.5 for windows product.
• Have backup server daily monitoring for backup logs, print screen for audit purpose. Daily checked and proactively maintain the health of the Backup and Recovery environments.
• Checked the Scratch Pool Summary Report and ensure that there are enough free tapes in each of the pools.
• Check all daily operational reporting and resolve any issues they highlight, if the problem not resolved forward L3 support team.
• Check the Drive Status Report and set drives to an UP state if they are down

• Provide technical support for desktop related issue.
• Have monitoring for daily basic HP-DATA Protector backup server.
• Attending and solving problems logged by users. Installation, Configuring and troubleshooting of Windows XP, win Vista and Windows Server 2000, 2003, LAN printer, Log the complaints into IT Helpdesk to maintain daily.
• Provide support for mail related: - MS-Outlook, Outlook-Express, Address books, PST, OST, and Mail account configuration.
• Daily tacked System State backup on critical server by ntbackup command and share HP –Data proctor destination location.
• Provides technical support by phone, remote screen sharing, and in person when required, to maximize first-call solve rates for local and remote users.

Bachelor'S Degree, Bca

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