Sri Dharma Sastra Vinod Kumar Korla Email & Phone Number

New York, United States

Englewood, Colorado, United States

Implemented Change Management and CMDB from scratch, focusing on building a comprehensive CMDB architecture that includes Configuration Item (CI) classifications, relationships, and dependencies. This included ensuring data security and governance based on user access limits, not only for ITSM tickets but also for core forms and foundation data, to maintain data integrity and compliance.Leveraged the ServiceNow Discovery tool to automate the population of CIs and ensure timely synchronization of data across the CMDB. Worked with stakeholders to ensure that CIs were properly categorized and maintained in line with ITIL best practices. Service Mapping was implemented to map out business services and their underlying infrastructure, providing a clear, real-time view of service dependencies and performance.Followed Agile methodology, tracked progress with Agile C.A., and documented critical design and migration details for CMDB. Regular client meetings helped align the CMDB structure and change management processes with business needs, ensuring that the solution provided value at every stage.

Texas, United States

I customized and developed ServiceNow applications, including Client Scripts, UI Policies, UI Actions, Script Includes, Business Rules, and workflow management, with a particular focus on Configuration Management Database (CMDB) functionality. I designed and configured Service Catalogs, Email Notifications, and managed data imports/exports, ensuring that CI data from various sources was properly mapped and synchronized within the CMDB.I worked extensively with CMDB and Asset Management, overseeing data migration from external sources, performing data normalization, and ensuring that relationships between CIs were accurately maintained and aligned with ITIL standards. I also designed data models within the CMDB to support service mapping and ensure the integrity of relationships between business services and infrastructure components. CI relationships and dependency mapping were carefully handled to provide visibility into service impact during incidents and changes.In addition to integrating SCCM, I implemented and maintained ITIL modules like Incident, Problem, and Change Management, ensuring that CI data within the CMDB was effectively leveraged in change processes to minimize service disruptions. I collaborated closely with various teams to ensure data accuracy, creating Data Sources to parse, transform, and populate CMDB data from different environments and external applications. This included configuring Discovery to automate CI identification and maintain up-to-date infrastructure data.I supported third-party monitoring tool integrations, aligning them with CMDB records to provide a holistic view of the infrastructure. Additionally, I developed technical methodologies to ensure best practices for CMDB governance, including regular audits of CI data quality and the implementation of policies to prevent data duplication and inconsistencies.

California, United States

I managed day-to-day administration of ServiceNow across Development, Test, and Production environments, ensuring the maintenance of business services and configuration item relationships. I have utilized expertise in ServiceNow suite development, including SOAP and REST integrations, by setting up and managing inbound and outbound messages. Supported integration efforts using SOAP, REST web services, Import Sets, Transform Maps, and Business Rules. Developed user-friendly catalog items and workflows, and utilized Orchestration to interact with external systems. Improved IT service delivery through Performance Analytics and customized applications with Business Rules, Client Scripts, and UI Policies. Configured LDAP connections, email notifications, and MID servers, and managed ITIL processes. Created and customized workflows for various modules including Change Management and Configuration Management. Coordinated Service Catalog options and investigated performance issues using system logs. Oversaw ServiceNow upgrades, managed test criteria, and prepared systems for new functionality.

I designed and implemented technical methodologies for the ServiceNow platform, gathering requirements from stakeholders to develop Service Catalog items and configure the platform. My work included CMDB and Asset Management, data migration from external sources, and development across various ServiceNow modules such as Incident Management, Change Management, Problem Management, Service Catalog, User Administration, Reporting, and Discovery. I created front-end forms, Client Scripts, UI policies, and customized UI Pages/Macros, and designed reusable workflows and standard templates. I supported the implementation and administration of ServiceNow by managing system configurations, documenting requirements, developing custom workflows, and conducting quality assurance and user acceptance testing. Additionally, I configured LDAP servers, created users, roles, and groups, and used Apache Jelly for UI pages and Macro templates. I developed data sources, parsed incoming data, and transformed it for ServiceNow integration. I also created reports, documented best practices, and trained the Service Desk team, organizing meetings to review content and testing efforts. I addressed bugs and developed new service catalog items.

Hyderabad, Telangana, India

I was responsible for the development, design, and implementation of the front-end of a web application. I created UI screens using HTML5, XML, JavaScript, custom tags, and CSS3, focusing on layout design and color schemes. Leveraging jQuery, I manipulated HTML5 elements and CSS3 properties, while JavaScript DOM manipulation and events generated dynamic UI data. I converted wireframes into templates, establishing brand identity and designing various website components such as headers, menus, navigation, forms, buttons, icons, and images with appropriate color schemes. I collaborated with architects and back-end developers to refine requirements, enhance functionality, and integrate new features. Additionally, I wrote test plans and conducted unit and performance testing, working closely with the systems and QA teams throughout the process. I also updated the HTML5 and CSS3 of an existing website to meet the latest web standards.

Education record

Bachelor Of Commerce - Bcom, Taxation