Vinod Kumar Email & Phone Number

New Delhi Area, India

Job Profile:➔ Have been promoted as Assistant Manager Inbound Sales for Foreign Agents & Web Queries to help & support management to generate more business for the organization➔ Appointed as exclusive contact for key foreign agent of the company from Israel for their tailor-made queries round the year for all over India, Nepal, Bhutan and Sole responsible for business generation & profitability with full satisfaction (tailor-made request, product development, promotions, query handling, consulting services, quotations, clarifications, negotiations, alternative suggestions, confirmations, operation work by supporting team, delivery of committed services, guest’s complaints, explanations, negotiations, compensations or refund in form of final settlement with guest satisfaction)➔ Handling other agent’s queries as well from Israel, South Africa, Far-East, Sri Lanka, along with some key contact from Australia, UK, USA, China, Turkey, Poland and web queries & important repeated direct clients of the company from all over the world➔ Handling delegated work by managers in their absence and providing back-up support to management and relationship manager while travelling abroad for business generation in the form of smooth handling of ad hoc queries, urgent response, brochure quotation etc.➔ Maintaining personal and professional relationship with suppliers in order to get competitive hotel contracting for affordable quotation with maximum profitability and get full support by vendors in special cases when required in a critical situations➔ Consulting to web team for their queries generation (facilitating material for web portal, advice on market specific SEO & Google Ads for paid queries, online query purchases etc.)➔ Representing myself as bridge between upper management & working team by exchanging new ideas, new techniques, projected development & business strategy, expectations, departmental problems in understandable form or language

New Delhi Area, India

Job Profile:➔ Have been assigned as Team Leader to lead the team dealing with web queries after delegating operation work to subordinate along with continuous support in operation for critical issues➔ Responsible for handling and closing with maximum margin for all inbound web queries➔ Handling web queries (analyzing clients requirement & affordability, opting suitable tour component & budget, designing suitable routing & program, matching cost component & adhoc negotiation, workout suitable quote, submitting proposal, follow-ups & clarifications, negotiations & alterations, acceptance, necessary deposits, transferring file to operation team)➔ Analyzing nature of query, distribution to team members, guiding for suitability, rechecking their costing, suggestion or alteration, helping in clarification & negotiation for confirmations➔ Negotiating rates with suppliers of various tour components like hotels, ground suppliers etc.➔ Having discussion on daily reports with team members for allotted queries and updating departmental report to management in terms of work progress and feedback on quality of queries generation sources➔ Ensuring proper updating of database by team in CRM (Customer Relationship Management)➔ Providing proper training with prescribed procedures, formats & software tools on joining of new member in the team and helping them to be familiar with work profile at earliest➔ Ensuring respectful & working atmosphere at work place for cooperation between team

New Delhi Area, India

Job Profile:➔ Have been promoted as Head of the Department - Centralized Operation of the company to maintain quality work & give more support to all over sales team to generate more business➔ Responsible for overall operation team in terms of the completion and quality control in work➔ Writing standard guidelines & operation procedure for allover operation team to follow strictly to maintain high standard quality & professionalism in operation work➔ Evaluating workload on team, new hiring, induction with working tools, training of existing & new joining to maintain satisfactory quality in operation work➔ Handling guest’s complaint, written explanation, negotiation, compensation or refund in form of final settlement to ensure guest’s satisfaction or avoid any further legal action by guest ➔ Rechecking & Signing the final documents & final costing before handover to clients on arrival for error less execution of work by team and also ensuring profitability of the organization➔ Decision Making on alternative solutions where need quick action in case of emergencies like flight cancellation, tour cancellation, mishappening, natural disaster etc.➔ Indoor & Outdoor meetings with team, discussion on personal & official problems, assurance & solutions to motivate team to ensure full cooperation of team for maximum utilization➔ Working as a bridge between different dept. of organization by exchanging management’s expectations and team member’s personal & official genuine problems in understandable form or language➔ Measuring & maintaining records of individual’s performance & putting suggestive comments on incentives & annual increments➔ Helping sales team in rate contracting by updating current availability & market price through bargaining during file operation, also in new queries generation through traveled clients by maintaining records, occasional greetings, regular follow-ups for tour planning & references

New Delhi Area, India

Job Profile:➔ Have been promoted as Team Leader for operation team after meeting desired expectations➔ Receiving files from sales team, evaluation, file distribution as per capability of team members➔ Guiding the team members in any unexpected situation like overbooked, alternatives etc.➔ Identifying expected problems & taking remedial action before become it an emergency➔ Collecting daily reports of team with discussion on allotted work and reporting to superiors➔ Handing personally new destinations, off route tour files of individual & group movement ➔ Escorting personally to individuals & group tours in case of important movements➔ Renegotiating on ad hoc basis from suppliers to increase margin in overall files➔ Providing proper training with working software tools on joining of fresher in the organization➔ Ensuring respectful & working atmosphere at work place for cooperation between team

New Delhi Area, India

Job Profile:➔ Have been delegated work as Operation In-Charge Inbound ➔ Handling files exclusive along with taking care all over work of the team➔ Supporting & assisting subordinates in learning & maintaining quality work➔ Inspecting operation & documentation work of the team with error-corrections➔ Guiding prescribed way for working & ensuring the best way any situation is being handled➔ Ensuring completion & correctness of daily movement chart by cross questions

New Delhi Area, India

Job Profile:➔ Joined organization as fresher & get full induction with work profile as operation executive➔ Brief Introduction mail to client & taking over all further communications from sales team➔ Operation work (recheck file, process hotel, transport, flight, train, safaris & other reservations)➔ Operating Facile software (initial data updating, tour id generation & distribution, program updating, hotel & service vouchers, proforma invoice generation, facilitating to accounts)➔ File Handling (maintaining proper documentation, confirmations, voucher receipts, updating final tour status, records of changes in the program with supplements or discounts, payments & receipts, printing original documents, get approved from superiors, final update to accounts)➔ Meeting & Payment collections (hosting guest from airport, explaining program & documents, payment collections, instructions for safety & security, assuring personal care during tour)➔ Actual Operation (service & payment reconfirmation, coordinating with chauffeur & suppliers, calling to guest for feedback, having discussion on raised issues, solving it as best possible way, clearing daily movement chart, ensuing delivery of committed services, meeting & collecting feedback at the end of tour, maintaining file records at least for one years)

Delhi Area, India

New Delhi Area, India

Master'S Of Tourism Management In Tourism - Mtm, Tourism And Travel Services Management

Bachelor Of Commerce - Bcom, Accounting And Business/Management

Intermediate (Xii), Business/Commerce, General