At Idea Cellular Ltd., one of India's leading telecom operators, I worked as a Customer Service Officer in the BPO (Business Process Outsourcing) division, handling postpaid customer operations from 2010 to 2014. My primary responsibilities included:Addressing queries, complaints, and grievances from postpaid customers through various channels, including voice calls, emails, and social media.Resolving billing issues, providing information on data plans, promotional offers, and managing account-related requests.Ensuring high standards of customer satisfaction by offering prompt and effective resolutions within defined turnaround times.Coordinating with cross-functional teams, such as technical support and sales, to facilitate seamless customer experience.Analyzing customer feedback and identifying areas for process improvements to enhance service quality.Adhering to company policies, guidelines, and compliance standards while interacting with customers.During my tenure, I actively contributed to maintaining Idea Cellular's reputation for excellent customer service within the highly competitive Indian telecom industry. My experience at this BPO role honed my customer service skills, problem-solving abilities, and knowledge of the telecom domain.