Vinod Mohan Email & Phone Number

Hello! my background is Bachelor’s of Information Technology specialising in Internet Technologies and with the extension of cyber security.Skills learned are of such as machine learning, Java, PHP and provisioning virtual machines such as kali linux and ubuntu for server provisioning purposes. Subtle programmer, but fast learner. Adapting to my environment is a must for me.As a Junior Service Delivery Engineer, I serve as a crucial link between our technical support and engineering teams, effectively managing escalated issues and ensuring seamless communication. With hands-on troubleshooting experience in backups and server management using CLI, I excel at resolving complex user challenges.In addition to handling ticket escalations, I generate insightful monthly reports to keep leadership informed and conduct training sessions for our technical support team, enhancing their skills and service delivery. I am dedicated to optimizing processes and improving user satisfaction, always striving for excellence in every aspect of my role.I am passionate about leveraging technology to drive solutions and continuously learn to stay ahead in the ever-evolving tech landscape.