Regional Branch Head | Heading Regional Branch with Team size 73 , responsible for driving Profit and Entire Branch service and operations GL 3000cr

Managing Lager Size Branch with GL 1000cr plus | team size 40 | Responsible for Branch Profit and Operation

Individually and with Team acquire and nurture relationships of the bank through wealth products.(Good knowledge on banking products CASA, LI, MF, Gold, PL and HL)Detailed Responsibilities:Generate new business to achieve defined sales targetsBuild and deepen relationships with existing Wealth Customers to achieve increase in share of wallet and revenues. Provide professional customer service to achieve a high percentage of customer satisfaction and retention Ensure ongoing self-development.Manage the portfolio to de-risk against attrition and achieve stability of book.Manage the key performance indicators at the highest level.Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.Sales Achieve the Targets set in terms of product mix.Achieve the budgeted cross sell targets.Aggressive Sales call plans to acquire large prospective customers through referrals. Ensure coverage of customer base in accordance with the Group approved Relationship Matrix.Integration Management Manage the customer transition with utmost sensitivity.Awareness of all the policies and procedures issued in relation to money laundering prevention.Ensure compliance with these policies and procedures on an ongoing basis.

Handling Team to 20 Relationship ManagerEnsures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plan and conduct special sales initiatives and events for prospective and existing clients. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction

Handling Team of 10 RM .Develops new and expands existing High Net worth Customer relationships for liabilities. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction

Established and managed Retention and Sales Contact Centre of total 15 team members , handling Telecom customer service for Australian.● Responsible for managing daily process related activities for smooth functioning of the dept.● To Lead Retention and sales Activity for corporate customers- to set retention processes and offer for customer to Reduce churn percent ● Responsible for implementing training course for new recruits as a Process Trainer.● Managed Cross Selling of various Telecom Plan & asset Handset based on the account behaviour & ● Achieved Long Service Award in 2009 for completion of 5 years in the organization.● Worked closely with Service Quality Head for the centre to improve Customer Experience.● Coordinated with various dept. Heads for any new product & process launch, for necessary support required in day to day operations.● Custodian for dept. level process manual which included crafting & implementing any new process roll out. ● Closely working with Change Management Team in order to improve current policy and procedure for customers.

Technical support For ISP AOL | US based Process