Vinod P B Email and Phone Number

As Customer service executive.• Manage incoming calls and address customer queries• First, call resolution• Assist customer on calls with network issues by verifying the network availability• Register network issue or transaction issues and share SLA to customers on the case• Explain the offers on recharge voucher benefits to customers• Upsell the Value-added service to customers on call• Promoted to Post-paid department in six months• Assist customers with billing details• Address the customer concerns on billing issues• Plan change, VAS request activation based on customer request and upsell new plan based on usage• Resolve technical issues on the network, call drops.