Functional Reporting to Global Head of Infra Network, DBS GermanyRole: Global Infrastructure lead (APAC) - (Network and Cloud)Team: (Global L3 Engineering, L2 Operations and Project manager).Responsible for Engineering , Project management and Global Operations for global infrastructure service delivery like LAN, WAN, WLAN, Security, Cloud infrastructure (Azure) and Security appliances across DBS sites in the region. Global Project and Program Delivery – Global Infrastructure (Network and Cloud)Manage the Projects and program delivery for new services across APAC\Globe region which includes MPLS(WAN) , Azure Cloud , Meraki LAN and WLAN network , ZScaler ZPA,ZIA , F5 , Cisco ASA firewall and Palo Alto firewalls ,Cisco VPNs , DNS servers , people management ,etc. • Act as primary point of contact for all project stakeholders and provide regular report to the management on the performance of project delivery. Managing End to end Project delivery - Submitting of new requirement with partners, receiving quotes, Releasing POs to partner, Align Delivery date with End customer and partners and closer of projects. Few major Projects and programs.

Reporting to Head of Project delivery (Japan) Delivery of New Customer Projects and Business Initiatives • Managing and leading Network project and programme management for multiple projects on LAN, WAN, Security, Data center, WLAN, SD WAN etc.• Assess, Plan, initiate and execute new infrastructure projects for assigned key customer.• Weekly customer meeting to update on overall health status and progress of different projects.• Lead delivery, Implementation and management of different tools, System and technical Projects. Manage key accounts keeping in mind the business objectives and rapid growth. • Develop and continuously improvement strategy for the assigned key contracts in alignment with other ISPs and vendors. Drive continuous improvement in Quality of Services. • Continuous engagement with Senior Business leadership across the NTT board and Sr management from customer. Maintain high CSAT.• Working with Pre Sales, Service operations teams and Maintain & Ensure IT operations is up & running for 24*7 for Assigned key contracts. Vendor Management, Critical stakeholder management,Team management.• Drive robust governance with key partners and drive operational excellence. • Establish governance mechanism with new partners and drive it efficiently. • Coordination with third parties/vendors for the flawless execution of service/ projects. Miscellaneous • Generate reports for management in regards to project delivery, service availability KPIs, uptime, critical incidence , adherence to SLAs, New initiatives etc. • Continuous Cost optimization and drive operational efficiency

o Worked as Project Manager(IC) on multiple Global contracts like P&G, Barclays, Worley parson, Randstad Global, MBNL etc in different time zones.o Project management of IT infra\Telecom\data center domain not limited to LAN, WAN, MPLS circuits, internet circuit, WLAN, Routers, switches , Riverbed, firewalls, Amazon web services (Cloud),Data center setup ,installation\migrations, Servers and Voice Network deployment (Call managers, Call loggers etc).o Leading Project kick off meetings and travel\Visit customers across different countries. o End to End Ownership of project life cycle through initiation, implementation and project closer and manage expectations in terms of Project scope, schedule, cost while Meeting high CSAT, NPS and early revenue realization. Responsible for network and IT migrations. o Project Planning & Tracking, Working with key stakeholders to define, analyze requirements and delivery milestone. Prepare Project plans, WBS, resource plan and priorities using different tools like MS projects. Running weekly and daily Project status meeting with stakeholders. o Managing, Setting up Project PMO for project governance like SLA management, Project Reporting, Running and Jeopardy management, Project Closer, MIS, dashboard reporting and documentations. Leveraging best practice, standard and processes Management of Support (Implementation, Migrations, Test and Acceptance).o Team Management, Direct management of Project leads and matrix management of project sub teams.o Manage RAID, stakeholder management, communications, change and implementations management. Attending Icab meetings to get the changes approved.o Project financial management including tracking, budgeting, forecasting and obtaining funds from sponsors.o Coordination with internal product and architecture teams, o Customer meetings & status calls, Managing Day to Day project Issues, Escalations and problems. Chair Board\steering meetings.

Customer communications, Senior Stakeholder management , project updates and progress tracking, Resource planning for project implementation, Preparing project schedules for implementations, Running Migration calls, handover of project to operations teams, Closer of project, Documentation of project, trainings to teams on BT process and standard guidelines

Projects Planning, Implementation and management.Job Role-Handling the entire project cycle over Metro-E technologies in north India Key Highlights: Provide final project solution of projects for customer's acceptance and management approvals.1 Documenting the final deliverables to the customer and ensuring the entire project delivery as per defined SLA2 Plan and direct a team of 2-5 for client delivery3 Ensure quality control of outputs to client4 Provide adequate Project, Client & Team Management5 Defining SLAs in co-ordination with different departments. Setting deadlines With customers, Pre—sales meetings6 Analyzing new customer requirements and checking the feasibility with vendors and other Departments.7 Meeting with the customers with Sales teams and understand/document the customer technical requirements 8 Helping Sales Teams in preparing the best RFP/RFI and Business proposals for the Projects.9 Ensure adherence to policies, procedures, standards and compliance10 Project task management 11 Coordination with the management of other workgroups such as HQ NOC, TTSL, and TATA Net or Sub teams etc.12 Delivery of output with adequate quality control13 Facilitation and gathering of client feedback on problem structuring 14 Effective management of frequency of feedback loop with offshore resources15 Hands-on skill set of junior members, in addition to above-mentioned responsibilities16 Technical and product Presentations to the high end management and customers.17 Site feasibility and preparing CAPAX and OPEX Planning for the Entire Projects 18 Last Mile telecom Feasibility over lease line, E1, Fiber, and RF Point to point Links

Key Highlights: 1 Single point of contact for one of the major Clients of company i.e ITC Hotels in North for network Support, billing, network updating, and ensuring the timely calls management, handling Customer review meetings and representing the company for ITC, Involved in the major decision making like network updating, change in support system.2 Handling the Implementation of all the new projects plans, preparing BOQ etc3 Installation and operations support for Patton customer technical support to the Patton customer in the field of RAS, E1 modems, Digital cross connects, etc4 Pre sales support for Patton customer like IBM, TATA, and Bharti. Etc5 Implementation of new projects like New hotels, New equipment installations6 Handling reporting to top management and customer escalations from clients.7 Handling staffing activities for hotel Engineers to ensure the 24/7 flawless support to the ITC.