Result oriented professional with a progressive management career in complete execution in the assessment industry. Skilled at developing and executing targeted business initiatives that drive the organization’s growth, End to End Project Management, Time-bound activities, Process Management, achieving targets and enhancing bottom line profits. An effective communicator to build good relationships with internal and external stakeholders by establishing a high level of confidence and trust. A… Show more Result oriented professional with a progressive management career in complete execution in the assessment industry. Skilled at developing and executing targeted business initiatives that drive the organization’s growth, End to End Project Management, Time-bound activities, Process Management, achieving targets and enhancing bottom line profits. An effective communicator to build good relationships with internal and external stakeholders by establishing a high level of confidence and trust. A seasoned leader with a keen understanding of business priorities and demonstrated expertise in target delivery, operational excellence and revenue enhancing activities. Show less

 Taking care of Sales and Marketing for software development in Delhi NCR. Handling team of Lead generation for Software sales and Customer service. Setting targets and ensuring that required targets per day/week/month are met. Making sure all domains are adhering to quality compliances and meeting the quality Targets. Achieving overall productivity and KRA targets of the team. Work closely with all support functions to maintain the consistency of the… Show more  Taking care of Sales and Marketing for software development in Delhi NCR. Handling team of Lead generation for Software sales and Customer service. Setting targets and ensuring that required targets per day/week/month are met. Making sure all domains are adhering to quality compliances and meeting the quality Targets. Achieving overall productivity and KRA targets of the team. Work closely with all support functions to maintain the consistency of the process. Regular interaction with the Sales Team and sales coordinator for the betterment of the process. Interacting remotely with the team to improve operational parameters & improvising skills. Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions driving towards a high sense of satisfaction. Managing manpower planning, selection, induction, performance appraisal, training, etc. Show less

 Handling Delhi NCR, Tier2, Mumbai, Pune & Kolkata Region. Taking care of lead generation and delivery of lead on time. Handling client escalation while in case on non-delivery of leads on time Taking care of all verticals of all regions mentioned above for Sale, Rent, PG and commercials. Achieving KRA targets as per defined process. Setting targets and making sure that required target per day/week/month are met. Making sure all domains are adhering quality… Show more  Handling Delhi NCR, Tier2, Mumbai, Pune & Kolkata Region. Taking care of lead generation and delivery of lead on time. Handling client escalation while in case on non-delivery of leads on time Taking care of all verticals of all regions mentioned above for Sale, Rent, PG and commercials. Achieving KRA targets as per defined process. Setting targets and making sure that required target per day/week/month are met. Making sure all domains are adhering quality compliances and meeting the quality Targets. Achieving overall productivity and KRA targets of the team. Work closely with all support functions to maintain the consistency of the process. Regular interaction with Sales Team and Sale Coordinator for betterment of process. Interacting with the team to improve on operational parameters & improvising the skills. Motivating each Team Member to uplift the performance and focusing towards incentive slabs. Managing manpower planning, selection, induction, performance appraisal, training, etc. Taking care of marketing through client interaction and renewals with old customers. Taking care of ratings for performance appraisals. Show less

 Handled team of 7 Team leaders’ with 130 advisors for Max Life Insurance. Taken care of multiple processes. Setting targets and making sure that required targets per day/week/month are met. Making sure all domains are adhering to quality compliances and meeting the quality Targets. Achieving overall productivity and service level targets of the team. Work closely with all support functions to maintain the consistency of the process. Maintaining service level as… Show more  Handled team of 7 Team leaders’ with 130 advisors for Max Life Insurance. Taken care of multiple processes. Setting targets and making sure that required targets per day/week/month are met. Making sure all domains are adhering to quality compliances and meeting the quality Targets. Achieving overall productivity and service level targets of the team. Work closely with all support functions to maintain the consistency of the process. Maintaining service level as per client requirements and making Manpower planning of the team accordingly. Regular Client interaction for process related issues and growth Interacting with the team to improve on operational parameters & improvising the skills. Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions driving towards a high sense of satisfaction. Taking care of Revenue by focusing on Service level achievements. Managing Inbound, Outbound, Email, Miss Call Service, GO Interaction etc Team Management of entire process is monitored closely and changes required for improvement and betterment of process taken in place. Taking care entire Pan India with multiple languages. Show less

Result oriented professional with a progressive management career in operations. Skilled at developing and executing targeted business initiatives that drive organization’s growth, achieves targets and enhance bottom line profits. An effective communicator to build good relationship with internal and external stakeholders by establishing a high level of confidence and trust. Seasoned leader with a keen understanding of business priorities and demonstrated expertise in target delivery… Show more Result oriented professional with a progressive management career in operations. Skilled at developing and executing targeted business initiatives that drive organization’s growth, achieves targets and enhance bottom line profits. An effective communicator to build good relationship with internal and external stakeholders by establishing a high level of confidence and trust. Seasoned leader with a keen understanding of business priorities and demonstrated expertise in target delivery, operational excellence and revenue enhancing activities. Show less

 Handling a team of 4TLs/80 Agents for Online Digital Courses Sales. Should responsible for Sales Performance and Revenue Generation. Taking care about Internal KPI’s as well Client KPI’s and meeting the target on Daily/Weekly/Monthly. Monitoring & Training the Team Associates and ensuring quality deliverable and compliance to be adhered. Supporting the management in identifying opportunities for the process advantage. Analysing Data and Reporting – Projection and… Show more  Handling a team of 4TLs/80 Agents for Online Digital Courses Sales. Should responsible for Sales Performance and Revenue Generation. Taking care about Internal KPI’s as well Client KPI’s and meeting the target on Daily/Weekly/Monthly. Monitoring & Training the Team Associates and ensuring quality deliverable and compliance to be adhered. Supporting the management in identifying opportunities for the process advantage. Analysing Data and Reporting – Projection and Process Reviews on daily/Weekly basis. Forecasting workload and scheduling staff to meet anticipated workload within scheduled turnaround time thereby enhancing efficiency. Show less

 Taking Care of Inbound Customer Service (Telecom Process) with multiple domains. Taking Care of Aircel Inbound (UPW, CHL & Postpaid) & Uninor Inbound (UPW, UPE, Bihar, CHL& Backend). Taking escalated calls to de-escalate customer technical and non-technical issues Auditing the Calls and sharing feedback for maintaining the Quality deliverable as per process. Presenting Weekly and monthly review of the team to process owner & Client. Leading, mentoring & monitoring the… Show more  Taking Care of Inbound Customer Service (Telecom Process) with multiple domains. Taking Care of Aircel Inbound (UPW, CHL & Postpaid) & Uninor Inbound (UPW, UPE, Bihar, CHL& Backend). Taking escalated calls to de-escalate customer technical and non-technical issues Auditing the Calls and sharing feedback for maintaining the Quality deliverable as per process. Presenting Weekly and monthly review of the team to process owner & Client. Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual &process targets of all KPI’s. Show less