Ms. Vinoda B Email & Phone Number

Bengaluru, Ka, In

Dubai, Mumbai, Singapore & Sydney

Bengaluru, Karnataka, India

Bangalore

 Lead and manage final placement and summer Internship processes for IT/ITES and HR Consulting domain @ Welingkar Institute of Management and Research Institute, Bangalore Campus.  Identify reputed corporate organization, build and maintain effective relations.  Maintain hearty and strong relations with existing organizations. Prepare students according to the industry requirements, conduct CV reviews, mock GD and PI's to check the readiness of the students.  Organize guest sessions for students wherein industry experts and Alumni's would come to our campus and address our students on the current happenings and expectations from Management Grads. Evaluate each opportunity given to our institute and guide students accordingly to choose the best one's based on their individual capability and interest. Preparation of periodic placement reports, success stories, plan of action, target list of companies, mapping student industry preferences to the current list etc..  Evaluate new profiles and opportunities provided by each sector and company. Conduct study on new sectors, new set of skills, new challenges and provide accurate information to student to guide them to equip for the final placements.  Handle end to end executive and summer internship process till the closure.

Bengaluru Area, India

 Planning and execution of the internal audits for all four Projects in IT Infrastructure Management.  Preparing/Reviewing the validation protocols and reports weekly, Monthly, Quarterly, HBR etc.  Analyze and identify root causes for all the customer complaints received on a weekly basis, brainstorm on certain suggestions to fix corrective and preventive actions to manage the health of the each project. Conduct Defect prevention and call calibration meetings and drive action to the closure. Implement Global Delivery Framework practices across all the projects handled.  Identify process gaps through brain storming, value stream mapping and PBA reviews. Improve processes through implementation of Lean and six sigma methodologies.  Review PBA’s and call out exceptions and have actions for the special causes identified. Prepare process improvement plan quarterly for each process and monitor till the closure. Prepare operations and Quality teams for internal audits periodically.  Motivate and support operation Teams to drive process improvement projects across all the projects handled. Conduct periodic reviews to identify scope for Yellow belt and Green Belt projects across span. Analyze Dsat survey’s regularly and have actions to improve the % of CSAT.  Completed 3 Green Belt Projects successfully on Improve Csat %, Improve Quality Performance and Improve on first time fix % to increase the efficiency of the process.

Bengaluru Area, India

 Worked in an Order Management process and more focused and responsible for delivering QA and QC activities like transaction monitoring and feedback etc. Conducting various analyses on customer complaints, SLA missed, Csat and employee satisfaction to enhance internal and external satisfaction rate. Participating in solving issues/concerns faced by onshore and work towards providing corrective and preventive actions regularly. Conducting weekly project review and training sessions on various lean and six sigma projects. Sharing and implementing the BPS framework within the engagement and then at process levels.  Preparing value stream mapping and business presentations periodically to identify the gaps in the process. Worked on creating Governance, Operational and process specific key documents for the new project.  Conducting Training and mentoring the new team members.

Master Of Business Administration (Mba), Pgdba, A

Bachelor Of Commerce (B.Com.), Business/Commerce, General, A

Activities and Societies: Through ball & Volley ball Volunteer to help NGO's in taking session on spoken English initiated by Rotaract.

High School, State Syllabus, A

Activities and Societies: Volley ball & Through Ball