• Implementation of Business Continuity program and delivery model pertaining to Policies/BCM Model/Methodology & Framework. • Reviewing, developing and communicating a BCP plan for the site and to ensure these are in line with the direction provided by the regional BCP team. • Collation of the BCP – site-specific appendices and ensuring new migrations and re-migrations are incorporated within the plan. • Provide direction and guidance to internal departments in assessing BCP needs.… Show more • Implementation of Business Continuity program and delivery model pertaining to Policies/BCM Model/Methodology & Framework. • Reviewing, developing and communicating a BCP plan for the site and to ensure these are in line with the direction provided by the regional BCP team. • Collation of the BCP – site-specific appendices and ensuring new migrations and re-migrations are incorporated within the plan. • Provide direction and guidance to internal departments in assessing BCP needs. Help to identify and align the interdependencies in terms of processes, system compatibility and desk availability in consultation with GSC functions • Testing of BCP plans – Co-ordination of local tests; Facilitator of Walk-Through test; Collation & Maintenance of site records. Co-ordination of test records and review for quality and completeness. • Promote Business Continuity awareness in HDPM through the provision of advice, guidance and educational programs. Show less

• Assisting with implementation of Business Continuity programme and delivery model pertaining to Policies/BCM Model/Methodology & Framework. • Ensure continuity of business and minimise potential risk through exercising, testing, training, maintenance and assurance to stakeholders. • Promote Business Continuity awareness in HDPM through the provision of advice, guidance and educational programmes. • Supporting Operation, functional teams, GR BCM & other GSC colleagues to… Show more • Assisting with implementation of Business Continuity programme and delivery model pertaining to Policies/BCM Model/Methodology & Framework. • Ensure continuity of business and minimise potential risk through exercising, testing, training, maintenance and assurance to stakeholders. • Promote Business Continuity awareness in HDPM through the provision of advice, guidance and educational programmes. • Supporting Operation, functional teams, GR BCM & other GSC colleagues to maintain resilient business continuity arrangements. • Maintaining BCM databases & ensures accurate BCM MI submission on timely manner. • Planning, coordinating & tracking of Annual BCM Test Calendar to ensure BCP test completion within the agreed timelines. • Assisting & ensuring completion for any BCP related projects or ad-hoc tasks within agreed timelines. Show less

• Acquire broad understanding of processes assigned, being able to monitor queues and allocate work on daily basis to GSE. • Handle escalations and process related resolutions • Plan capacity daily and intra-day, based on projections and volume analysis and allocate/reallocate resources accordingly • Produce, analyse and interpret MI • Ensure compliance with audit requirements by performing audit checks as required by process, in line with business process requirements… Show more • Acquire broad understanding of processes assigned, being able to monitor queues and allocate work on daily basis to GSE. • Handle escalations and process related resolutions • Plan capacity daily and intra-day, based on projections and volume analysis and allocate/reallocate resources accordingly • Produce, analyse and interpret MI • Ensure compliance with audit requirements by performing audit checks as required by process, in line with business process requirements • Provide leadership to team assigned, consistent with Group and Company policies and standards. • Leading a cohesive team, working in a supportive team environment driven by people centric values • Leading to the motivation and effective development of individuals to meet business targets • Make decisions, identify and resolve complex process related queries on day-to-day basis • Team capacity planning and generation of MI for business and GSC Management • Responsible for maintaining a team climate in which creativity thrives and in which processes and productivity are continuously improved Show less