- Lead Network Consulting Engineer with over 15 years of experience in support and developing solutions for enterprise and service providers IP networks.- Implementing, assessing and optimizing network solutions in a test environment for customers.- Escalation/Team Lead Engineer – Cisco HTTS Service Provider Team(Cisco premium service). IOS-XR, IOS-XE routing platform specialist.- Key Technical Competencies: TCP/IP, Routing, Switching, EVPN, Segment Routing, Multicast, mVPN, NGmVPN, MPLS services as L3VPN, L2VPN, VPLS, CEM etc, IP FRR, MPLS Traffic engineering, BNG, VXLAN, Data Centre technologies, Python.- Assist customers with realizing value from networks to satisfy unique business needs and constraints.- Provide best practices consulting to remediate findings from design, software configuration, and feature analysis.- Facilitate solution and technology knowledge transfer to customers through the production of comprehensive technical documentation and hands-on training sessions.

- Key Technical Competencies: TCP/IP, Routing, Switching, EVPN, Segment Routing, Multicast, mVPN, NGmVPN, MPLS services as L3VPN, L2VPN, VPLS, CEM etc, IP FRR, MPLS Traffic engineering, BNG, VXLAN, Data Centre technologies, Python.- HTTS India service provider team supports to premium global customers of Cisco for routing, service provider technologies and platforms.- Provide escalation support to HTTS India IOS-XR/XE team.- Technical support for Cisco’s top premium customers globally.- Work on complex and high severity network outages for large service providers and enterprise customers.- Learn new technologies and deliver trainings to internal and external members.- Create documentation on technologies and related troubleshooting articles.- Schedule chalk talk training sessions for internal and external customers.- Identify team members strength and weakness to improve overall technical expertise and keep everyone motivated.- Keep the track of operation metrics. Review long pending service requests, review service request which requires development team support.- Collaborate with field team, professional services team and development team for better customer support service.- Interface with Customer Account Teams, High Touch Operation Managers, High Touch Engineers, TAC and various BU’s to provide timely support and issue resolution to meet or exceed our customers' expectations.- Documenting all service requests into case notes with analysis into the root cause and actions taken to resolve the issue.