Responsible for strategic IT leadership and management within a niche law firm, specialists in defended property litigation, recovery of service charges & ground rent arrears on behalf of a portfolio of clients.• Appointed as IT Director with the specific remit of re-engineering & improving the corporate IT department• Focused on driving business value and agility through adoption of enhanced IT solutions and architecture• Definition and execution of an IT strategy for the… Show more Responsible for strategic IT leadership and management within a niche law firm, specialists in defended property litigation, recovery of service charges & ground rent arrears on behalf of a portfolio of clients.• Appointed as IT Director with the specific remit of re-engineering & improving the corporate IT department• Focused on driving business value and agility through adoption of enhanced IT solutions and architecture• Definition and execution of an IT strategy for the business, aligning technology with core business needs• Reported directly to strategic management teams, advising on improving business processes & use of IT• Leadership, management and motivation of a multi-functional team of IT, technical and support personnel• Project planning, analysis, development, implementation & resource deployment management activities• Technical Lead on Software and Web Development to ensure expected business delivery and outcome• Utilised technologies and solutions including IT support, business intelligence, billing and case automation Key achievements include:• Successfully streamlined business processes through adoption of the Proclaim case management solution • Co-managed the adoption of Legal Process Outsourcing (LPO) to India, standardising core IT processes• Developed business cases for the adoption of emerging IT technologies - a BI solution recently implemented• Established relationships with key suppliers, leveraging vendor capabilities & delivering value for money IT• Implemented strong Cyber Security processes, surveillance and training. Show less

Oversee all aspects of the Berryman IT department, to align day-to-day operations with the Berryman business plan by providing leadership, support and quality IT solutions to complex business problems within scope, budget and tight schedules. Plan and implement additions, retirement and major modifications to the IT infrastructure. Oversee the implementation of network security and anticipate future business and IT needs with appropriate solutions. Took a fragmented, inefficient and… Show more Oversee all aspects of the Berryman IT department, to align day-to-day operations with the Berryman business plan by providing leadership, support and quality IT solutions to complex business problems within scope, budget and tight schedules. Plan and implement additions, retirement and major modifications to the IT infrastructure. Oversee the implementation of network security and anticipate future business and IT needs with appropriate solutions. Took a fragmented, inefficient and unreliable IT infrastructure and turned it into one that reported by Partners of the firm as being highly reliable, providing real business benefit and having an IT department that is highly respected in the business.● Developed IT strategy to support business objectives.● Implemented a firm wide replacement of its practice management system. This process involved producing an ITT for potential suppliers, selecting the appropriate system (Lawsoft) and ensuring the system was implemented successfully. This is a fully integrated system incorporating case and document management and required significant management, planning and data conversion to bring together a number of disparate systems in to one truly integrated system.● Implemented a Business Intelligence solution – Redwood Analytics. This has helped the business to further analyse its profitability, improve its decision making and realise appropriate savings.● Implemented digital dictation (BigHand), this has significantly improved efficiencies in dictated work by allowing improved sharing and quality of dictations.● Managed wholesale infrastructure change from Novell to Windows 2000/2003.● Implemented and sustained a “superuser” concept throughout the business, which in turn has proved to provide a much better relationship between users and the IT department, thus ensuring much greater efficiencies in working.● Implemented a new HR system with integration to the intranet. Show less

A highly pressurised working environment where IT systems were absolutely critical to the business. Brought in to stabilise and implement IT solutions to ensure continuity of the IT infrastructure. Played a key role in developing the ‘traditional’ stockbroking firm in to one that was more in tune with the market place by implementing an IT strategy which set the foundations for the business to grow significantly, which they did by opening up a new office in… Show more A highly pressurised working environment where IT systems were absolutely critical to the business. Brought in to stabilise and implement IT solutions to ensure continuity of the IT infrastructure. Played a key role in developing the ‘traditional’ stockbroking firm in to one that was more in tune with the market place by implementing an IT strategy which set the foundations for the business to grow significantly, which they did by opening up a new office in Leeds.Highlights● Implemented a thin client solution for remote sites.● Managed an IT infrastructure change, including the migration from a Novell based platform to Microsoft Windows.● Implemented, Improved and attained stability of in-house applications.● Devised and implemented company disaster recovery plan.● Provided support and training to users, both IT and non-IT literate.● Achieved significant savings by terminating and re-negotiating maintenance contracts.● Project Managed setting up of a new head office utilising cutting edge technologies such as Voice Over IP (VOIP).● Designed and implemented company web-site, with a view to utilising e-commerce (online trading). Show less

● Managed the help desk and providing technical support to users on a rotating shift.● Writing reports and scripts using Oracle SQL, whilst maintaining and developing the in-house Oracle database systems. ● Identify and managed mini-projects which increased the effectiveness of the systems department therefore ● providing a better service to users and helping to maintain customer service levels.● Team member on the planning and rollout of SAP for main distribution centre.

Part of a small but busy team, responsible for providing IT support to the business. Learned leadership and improved communications skills, by providing a superior support service matched with solving issues by negotiating agreed approaches. Influential team member to ensure we gained and Investor in People (IIP) status.Highlights● Involved in the specifying and writing of the company IT strategy.● Wrote reports using SQL and maintained the informix database to aid in the… Show more Part of a small but busy team, responsible for providing IT support to the business. Learned leadership and improved communications skills, by providing a superior support service matched with solving issues by negotiating agreed approaches. Influential team member to ensure we gained and Investor in People (IIP) status.Highlights● Involved in the specifying and writing of the company IT strategy.● Wrote reports using SQL and maintained the informix database to aid in the efficient running of a manufacturing plant.● Providing 1st line support and training to all users for PC and software applications.● Championed the need for regular computer audits to establish training needs.● Kept hardware and software up to date. ● Wrote company policy on the use of PC software/hardware.● Implemented a new telephone system with integrated call recording and logging software. Show less