Vinod Gaddirala Email & Phone Number

TL;DR: I’m the ITSM Lead Engineer at Fortuna Advisory Group, focused on making IT operations run smoothly and improving user experiences.With 5 years of experience in IT management and service delivery, I specialize in improving IT processes and systems to meet business needs. My goal is to ensure technology works seamlessly, enabling users to stay productive.At Fortuna Advisory Group, I manage all IT operations and make sure everything runs without hiccups. I apply IT Service Management (ITSM) practices to improve how we deliver services and keep downtime to a minimum.I use tools like Zoho Desk to manage support tickets efficiently and ScreenConnect to provide fast remote support, so issues are resolved quickly. I also coordinate with vendors and oversee IT projects to ensure we meet evolving business goals.Security and documentation are important to me. I make sure our systems are safe and information is easy to find, using HUDU to store shared documentation and passwords securely.I’m good at working with people—whether it’s collaborating with teammates or discussing solutions with stakeholders. I enjoy sharing my knowledge and am always up for a conversation about IT management, service delivery, or ITSM!

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  Cmr College Of Engineering & Technology

  First Class With Distinction