Senior Manager Operations
CurrentHeading parts distribution function1. Formulated business strategies and established streamlined systems and procedures, contributing to business expansion from an average of 160 million to 500 million monthly.2. Engineered in-house systems and seamlessly integrated them into processes, resulting in a reduction of operational quality issues in parts supply to 120 ppm.3. Orchestrated flawless management of over 10,000 parts inventory, achieving zero variances, through the integration of warehouse management systems.4. Consistently achieved over 95% on-time delivery of order lines from stock to dock, even amidst fluctuating inflows, utilizing a tailored delivery management system.5. Pioneered the implementation of a comprehensive warehouse management system, optimizing end-to-end operational processes in the parts distribution center.6. Instituted robust procedures for registering and addressing customer complaints globally, enhancing satisfaction and boosting on-time in-full (OTIF) performance by 2%.7. Spearheaded system automations for tasks such as auto-allocations, releases, and invoicing, leading to a 4-person productivity increase.8. Mentored and empowered team members through task delegation, resulting in the successful completion of five projects between 2023 and 2024.9. Resolved capacity and resource limitations by leveraging readily available market technologies, eliminating manual work elements and enhancing efficiency.