Vinodh Kumar Vs Email & Phone Number

Bengaluru Area, India

Responsibilities include - Test and verification, customer support, training and feedbackResponsible for Wired Platform HW/SW product portfolio QA platform testingHave expertise in installation and troubleshooting Vmware/KVM deploymentsWorked on ESXI VM, Vcenter deployments. Have done KVM deployments and understanding Microsoft HyperVHave good understanding on data center deployments, vxlan

Bangalore, India

In charge of testing developed features against specified requirementsPreparing detailed test plans, acceptance criteria, getting test plans reviewed and approvedTesting full product feature set, scalability, stress, identifying problems and resolving them with development teamExpertise in Cisco BYOD solutions like Identity Services Engine, Client Profiling (finger printing), Client Posture, Application visibility, NAC Efficient understanding of testing tools like Spirent, Ixia (IxLoad), PageantDelivering Presentations and Demos to Customers about our Wireless portfolio, Cisco’s innovations in wireless, help customers understand features and their working in live session

Bangalore, India

Was part of ECRT - Emergency Customer Response Team. Resolving highly technical issues and escalations dealing with highly critical issues which covers almost all Wireless Mobility products, Access Points (Both standalone and Adaptive), Client Bridges and POE devices. Have to work on issues and queries from field with Testing and Development resources to get the fixes or changes required for the customer. Program managed Maintenance Releases for Wireless Switches and Standalone Access Points. As part of the core team for Software releases have to take customer requirement for the next software release keeping track of bug fixes to be incorporated into the next Release. Provide timely delivery of firmware releases. As part of program management have scoped project work estimating resource requirements, budget and developing execution plansResponsible for coordinating calls between Accounts team, development engineers to resolve critical issues. Have to develop solutions and fixes based on customer / sales request. Simulating the customer topology in lab and reproducing the issue experienced in the customer setup.Worked closely with Product Management, Field Support Engineers and Sales Engineers. Have very good exposure to multi-cultural work environments in India, China and USA

Chennai Area, India

I joined as a Network Engineer and later on promoted to Escalation Lead to support Enterprise Wireless Client for CSS corp. The client had enterprise installations and my job is to work on issues and escalations from customers across the globe. My tenure was for almost 2 years.

I joined here has a Network Engineer. My job role is pre-sales and post-sales customer support. I was involved in multiple projects with BSNL , MTNL, VSNL (all major ISPs in India for their Broadband and Dial-up services). I was also into installation and support of VoIP devices (Product Quintum), Routers and multi layer switches (3Com).

Bachelor Of Engineering (Be), Electrical, Electronics And Communications Engineering

Computer Science, 12Th Standard