System Engineer II for IT Infra & Cybersecurity in MiQ Digital India Pvt Ltd.● Admin support in Google Workspace domain to managing the User Mail IDs and DL.● Globally IT support for the entire Organization with a wide variety of Cloud SaaS support.● Sprint Based working all IT related activity and closely working with Stakeholders requirement.● ITSD support in JIRA ticketing tool & Managing access related to Confluence,JIRA Projects.● JumpCloud application Support:● MDM Management● Users & Users Groups Management● Device & Device Groups Management● Pachement Management● Policy Management● Software Management● Template Creating and Managing for different OS platforms● User Authentication:LDAP,SSO, and Radius● Managing Saas Applications:○ Bitbucket,SonarCloud, and SalesForceCloud Projects, Repositories, creating and deleting. User accounts management.● Be up to date with current IAM standards and protocols, including SAML, OAuth, OpenID, SCIM, and LDAP,as well as MFA mechanisms. Additional working knowledge of access management solutions like OKTA.● IAM based access management in OKTA Admin Console to the end users.● SentinelOne is used for Antivirus, Endpoint Security, DLP, security credentials set up to the Company Assets.● Office 365 license, user accounts, MFA management to the end users.● Slack application supporting creating Channels, user account creating and managing.● Managing Infrastructure Networks like WIFI Access Points(Aruba,Cisco), LAN, POE Switches, monitoring theFirewall.● OpenVPN management in the admin console and configure support to the entire org.● Taking Ownership for Onboarding and Offboarding activities, Induction giving to New Joiners.● Providing Hardware support for all kinds of Servers, Workstations, Laptops.● Vendor support for all IT related requirement management to IT products(Laptops,Meeting room equipment,etc)purchasing PO releasing and taking approvals.

I'm handling 18 Regional Engineers in the through out PAN India in the client locations like INFOSYS, KPMG, DELOITTE,GE, HEXAGON, LEGATO and WNS company's.Every day monitoring the RE support to all PAN India locations, collect their reports and making one format for Dell briefing.Every week I'm preparing Business Review Meeting PPT.Supporting Hardware issues for all types Dell servers, workstations, Desktop, All-in-one and Laptops.RAID configuration and OS installation to the all servers.Monitor server issues through the IDRACK, and trigger the problems in Lifecycle controller.SLA monitor and giving right solution to the same.Infosys service desk tool for incident tracking and giving solution through the remote desktop tools like VNC,TEAMS, QUICK ASSIST.SCCM basic knowledge to support in deployment of softwares, patches update in laptops , desktops and thinclient.Assert management of Laptop and Desktop for allocation, reallocate to the end users in the campus.License management of software like MS-office, Windows 10,8,7 etc.AMS to the laptop and desktop, Biometric,printers device hardware warranty checking and reports maintaining.● Supporting front desk POS machines for Billing,Configuration & Installation. ● BMR recovery to Dell and Hp Pro Servers. ● Back-end monitoring of RTLogs to the Production server for backup process. ● Every 15min Fission cloud backup monitoring from the production server. ● Ticket tracing & giving solution to the users.● L1 and L2 supporting to the end users both H/W and S/W.Outlook 365,VPN,CHECK POINT configure and support.Remote support in VNC,TEAMS, SKYPE.File sharing with FTP, One drive, SharePoint.Domain policy setup, manager and control the user account in the Active Directory.All types of printers support technical and hardware support.

Junior Executive in IT-Dept at Shahi Exports Pvt. Ltd. in Software and Hardware. ● Working under the Intranet Applications in the company. ● Monitoring Network ILL activity everyday. ● Windows Active Directory Managing for all users. ● Domain support for the end users to create and modify user accounts. Assert Management and allocation to the end users in the company● Troubleshooting all kinds of system problems like Hardware and software. ● Configuring Thunderbird and Windows Live mails to the users. ● Supporting Local Area Networking connections in the office area. ● Biometric Savior Machines supporting installation and Troubleshooting. ● Supporting and maintaining the OTRS Tickets to End Users in the company. ● Troubleshooting Printers like Canon, Brother, HP & etc,. ● Installing Domain into desktops and laptops. ● Installation of Network Switches and Aruba WIFI in factories. ● Troubleshooting user problems through the VNC applications. ● Supporting CCTV cameras and applications.● Handling Virtual meetings to all Buyers like GAP,TESCO,F&F,H&M and Walmart.● Self learning with the VMWARE workstation 16 Pro software to access windows server 2012 R2 & 2014. ● Basic knowledge of LINUX(Fedora) OS installation and working.