Vinodh Deepan Email & Phone Number

I feel happy when I share my Product/Process knowledge with the team, which, in turn, will help them to understand the product and effectively use it to solve the client query. Floor management and case assignment based on available resources.NPS Analysis and come up with tailored training and suggestions for the Technical team.Rolling out an assessment for the support staff and grade them and share feedback with the leadership team.My goal is to help the new team member understand the product and assist the customer with care and comprehensive product knowledge.Optimize and learn more about the customer's business requirements and come up with a Tailored solution and ensure the business relationship is growing stronger.I try to find a mixed approach to make the new user understand the product.I love to Monitor the Technical conversation and help our team to enhance their technical/Customer handling skills, with a big smile and welcoming attitude.Act as a bridge and ensure all the feature requests are addressed and prioritized with the Product Management team.Ensure the business reason is communicated to the Product management and help them understand the Client requirement and the Business Impact.Handhold the new employees and help them, when assisting the customers.Personal Interests:-I love going on bike trips-Visit hill stations and enjoy nature at its best.-I love to meet new people and music, that will keep me calm and focused.-Spending time with family is the key to a successful life and a progressive carrier.