Vinodhini Viswanathan Email & Phone Number

Burlington, Ontario, Canada

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

• Assembled over 1000+ commercial branded custom made products, trained interns to print products, and maintained laser printers to achieve precision in digital engraved designs on YETI products. • Managed project execution of patent design lamination, packaging, and laser activities and ensured accurate quality & stock warehouse operations.• Pitched process improvement idea to achieve error-free delivery and maximum productivity.• Mentored interns, assembled commercial manufacturing products, and followed safety protocols.

Chennai, Tamil Nadu

Pilot Project Lead in Auto-fix Pipeline Project, Point of contact in Selection Monitoring Team & Defective Reduction Six Sigma Project. • Delivered four Agile based projects for US, CA, EU, and IN markets under various product lines with 100% SLA delivery and quality.• Took lead responsibility for daily, weekly, monthly operational and project performance reports to senior management, stakeholders, and vendors.• Created dashboards by extracting data using ETL queries for data analysis and provided recommendations. • Developed and integrated continuous improvement ideas for Kaizen projects across front-end & back-end department, warehouse, and merchandisers.• Supported 3 major pilot processes and incorporated automation to increase for process efficiency by 70%.• Documented process SOP’s and business requirements for projects.• Analyzed customer reviews, customer complaint tickets, market trends, competitors to provide product’s enhancements and refinements through visualizations tools resulting in over 3M savings and DPMO reduction.• Reviewed KPI metrics, ad-hoc Operations, ticket management, e-mail support and customer supports and provided cross-functional & knowledge gap sessions for new hires and interns.• Maintain, optimize, and enhance product listings across various marketplaces, including title, description, images, reviews, prices, promotions, deals, product specifications, and customer inquiries, in order to boost visibility and attract more customers.Core Skills: Agile & Scrum Methodologies, E-commerce Content Optimization, Data-Driven Analytics & Visualization, Search Engine Optimization (SEO), Stakeholder & Vendor Management, Inventory & Supply Chain Procurement, Lean, Six Sigma & Kaizen Principles, Continuous ImprovementTools: Asana, Visio, Miro, Monday.com, Lucid Spark, Smartsheet, Spreadsheets, Power BI, Quick Sight, SharePoint, Microsoft Office, Microsoft Excel, Google Suite, ZendeskTechnical Skills: SQL, HTML

Chennai, Tamil Nadu, India

• Project Kelly: Onboarded sellers for new marketplaces and continued to support them through the launch.• Process: Worldwide Concession Reduction Reactive program: Handled tickets for various catalogue issues across 5+ categories and product issues within SLA and quality checks. • Analyzed root cause problem, developed a strategy to provide a recommended solution.• Responsible for Catalog management, extrapolation, and content enrichment of worldwide Amazon marketplaces. • Ensured the catalog data quality on attributes such as images, descriptions, technical details, vendor information, sizing, features etc.• Collaborated with other departments, vendors, and partners to ensure effective product’s catalog, resolve defective issues, and make data-driven decisions to improve the customer purchase decision.• Transformed raw data into final content with cross functional collaboration between warehouse, procurement, manufacturers, UX/UI, and operational teams. • Ensured customer satisfaction by providing technical assistance and troubleshooting product-related issues, provided valuable insights for product improvement initiatives.• Contributed over 7 process improvement and new feature ideas for different product categories. • Projects: Technical information for hardlines around the headphones category, resulting in 0.6M savings by Q2, 2019

Postgraduate Diploma, Business Management, 3.65

Activities and Societies: Analyzed companies financial reports, business use cases, growth and development of the organizations.

Postgraduate Diploma, Information Technology Project Management, 3.75

Activities and Societies: "Academic Honours" PMP subjects, Planning and Managing the Agile SME IT use cases, Scrum, Report writing.

Master Of Business Administration - Mba, Human Resources Development, First Class

Activities and Societies: Project: A Study of Women Employees at Amazon, Chennai (April, 2019)

Bachelor Of Technology - B.Tech, Information Technology, 7.56

Major Coursework: Database Management, OOPS, Data Structure and Algorithms, Operating system, User Interface Design and Web Technology