Experienced in supporting VMware vSphere, vSAN environments, and virtualization infrastructure. Expertise in Commvault and Veeam backup solutions. Managed Dell and HPE servers, and provided product support for Microsoft, Synology, and Huawei server/storage systems. Skilled in planning, technical documentation, UAT, POC, and IT infrastructure health checks. Proficient in Azure products and delivering partner support for diverse technologies.

Project Office: Sri Lanka Ports AuthorityProject Contributions: 2010: Led the implementation of Navis, the world’s leading Terminal Operating System, overseeing the integration of hardware and related software components. 2018: Managed a system upgrade to the latest version of Navis, maintaining high operational standards and ensuring continued service excellence.Multinational Experience: Collaborated with international technical teams and local… Show more Project Office: Sri Lanka Ports AuthorityProject Contributions: 2010: Led the implementation of Navis, the world’s leading Terminal Operating System, overseeing the integration of hardware and related software components. 2018: Managed a system upgrade to the latest version of Navis, maintaining high operational standards and ensuring continued service excellence.Multinational Experience: Collaborated with international technical teams and local clients, refining skills in cross-cultural communication and project management. Developed expertise in logistics and IT within the marine industry, contributing to successful project completions and providing essential support to Sri Lanka Customs and local shipping and cargo companies. Show less

Technical expertise in server management (HPE, IBM), backup solutions (Arcserve), and monitoring tools (SolarWinds). Skilled in HPE SAN storage, help desk support, and terminal operations management. Proficient in system administration with installation and maintenance of Windows and Linux operating systems.

Served as the first point of contact for technical support, troubleshooting issues remotely and guiding customers through solutions. Escalated unresolved cases, maintained accurate logs, provided IT product info, and relayed customer feedback to internal teams.

As an IT Technician and Network Specialist, I specialize in setting up hardware, configuring software, and maintaining technological equipment, including routers and peripheral devices. I manage efficient LAN/WAN networks and implement security measures to protect systems from threats. With a focus on regular upgrades and troubleshooting, I ensure functionality and document repairs for future reference. Additionally, I provide timely technical support and train users on effective computer… Show more As an IT Technician and Network Specialist, I specialize in setting up hardware, configuring software, and maintaining technological equipment, including routers and peripheral devices. I manage efficient LAN/WAN networks and implement security measures to protect systems from threats. With a focus on regular upgrades and troubleshooting, I ensure functionality and document repairs for future reference. Additionally, I provide timely technical support and train users on effective computer utilization. Show less