Vinod Kasturi Email & Phone Number

San Francisco, Ca, Us

Working with some of the largest organizations in the world to accelerate their Digital Transformation.

Certifications inMachine Learning with Big DataMicrosoft Azure – AZ-900Microsoft Dynamics – MB-901Big Data Modelling and Management SystemsBig Data Integration and ProcessingPython Data VisualizationUsing Databases with PythonUsing Python to Access Web DataPython Data Structures

Mountain View, Ca, Us

Bringing over a decade of experience in enterprise cloud software to the leader in the enterprise mobility management with the goal of delivering tangible business value to our customers worldwide.Led the Customer Advocacy function of MobileIron customer successGrew the team by over 40% in 12 monthsCreated and deployed a customer segmentation strategyManaged a global team of 18 including 4 Managers Designed and implemented a tool to identify at-risk accountsRolled out Gainsight as a CSM tool across all geographies

Foster City, California, Us

Managed some of Coupa’s largest and most strategic customers including (Staples, MIT, BNSF, Toyota Motors, Fox Networks, Edwards Life Sciences etc.)- Significant contributor to improved tools and processes to advance the Customer Success function at Coupa. Built KPI dashboards that were the cornerstone of customer Quarterly Business Reviews (QBR’s)- Responsible for over $8M in ACV and $25M in TCV. Achieved 125% of the renewal target. Assisted in several upsells within the existing account base- Conducted several customer metrics workshops to facilitate success metrics in areas of adoption, performance and efficiency- Built relationships with several executives at the CXO level within the target customer base and achieved trusted advisor status- Served as an advocate of my customers and provided feedback to product management on key improvements to the existing product portfolio- Assisted in several net new deals with customers using prior relationships- Coupa Platform Certified

Santa Clara, Ca, Us

Passionate about Customer Success. Three primary goals in my current role.- Focused on making our largest customers realize tangible business value. Responsible for a team that covers a portfolio of over $40M in ACV.- Working with executives on escalated accounts to ensure that we have a clear path and timeline for resolution.- Mentoring the next generation of ServiceNow talent on ways to enable outstanding customer experience.

Santa Clara, Ca, Us

Primary customer success responsibility for some of the largest and most challenging customers of ServiceNow. Portfolio includes one of the largest investment banks , one of the top pharmaceutical companies in the world as well as the largest not-for-profit health care system in the US. Managed a total ACV of around $10M. Responsibilities include single point of escalation within ServiceNow, Customer satisfaction, Solution blueprint , Product adoption, SLA reviews and Championing customer input into Servicenow product roadmap.

San Francisco, California, Us

Customer SatisfactionRenewalsDrive customer requirements to product roadmapEscalation Management

Noida, Uttar Pradesh, In

Ran the Siebel practice for HCL America. This included both sales and delivery.

Austin, Texas, Us

Business Development for Global Solution Delivery.

Austin, Texas, Us

Milpitas, California, Us

Executive Program, Artificial Intelligence & Machine Learning

Ms, Computer Engineering

Mba, Finance

Bs, Electronics And Communications Engineering