Manager
Service Delivery Management, Transition Management• Transitions & transformation management - Application & Infrastructure• Pre-sales Solution architecting, Estimation• Service delivery, Due diligence and Transition Governance• Develop framework and methodologies• Training & Customer presentation on Methodologies and frameworks• Setting up Service Level/Operational Level agreements and Metrics Dashboards for key clients• Service Management setup, Skill-gap analysis, Knowledge Transfer, Liaise with support functions for Recruitment, Infrastructure setup, KT Travel, Quality & Risk Management, Compliance Audits, Contracts & Legal• Service Delivery Management of Environment, Health and Safety tool for one of worlds largest Automotive spare part manufacturing company.