Vinod M. Email & Phone Number

Chennai, Tn, In

Service Delivery and Project Management:• Managed service delivery and project operations for telecommunication clients including Inmarsat and Vodafone.• Oversaw test automation projects, providing expert consultancy to develop and manage automation frameworks tailored to client products.Project Accountability: • Responsible for planning project deliverables and milestones, and preparing and presenting key documentation such as Statements of Work (SoW),• Change Requests (CR), Project Initiation Documents (PID), and progress reports.Release Management: • Served as Release Manager, overseeing the version control and release of various partner products within network environments, specifically for Vodafone Oman’s greenfield telecom projectsProcess and Quality Assurance Management: • Developed and managed processes in Jira, with documentation on Confluence. Oversaw the vendor's software quality assurance, change management, and CI/CD processes, ensuring the effective planning and delivery of defect fixes for seamless and successful testing.Technological Expertise: Proficient in Ruby scripting on useMango, REST APIintegration, and project management tools such as Jira, Confluence, and Gantt charts.Projects:• Vodafone, Oman - Green Field Operator• Inmarsat, UK - Test Automation using Selenium Framework

Greater Seattle Area

Technical and Service Delivery Manager• Key account Service Delivery management for in house projects developed using Data Analysis techniques• Identify project opportunities that address service gaps, process inefficiencies, or emerging service requirements and develop the business case for new initiatives, and support project management.• Delivered SLA negotiation and delivery milestone agreement with customer and key stake holders.• Provided detailed consultative technical sales support for customer opportunities.• Engage customers on technical front and contain escalations on ground level• Managed outsourced and offshore partners to ensure a seamless and cost-effective customer experience.• Worked with senior management team on budget, business case, cost-to-serve metrics and operational KPI’s.

Greater Seattle Area

Solution Design, Development and Integration: • Analyzed, designed, and developed commercially viable end-to-end technical solutions in areas such as 5G, IoT, Automation, and Cloud Computing, tailored to meet customer needs and capitalize on technology opportunities.Solution Integration and Implementation: • Performed software patch installations and addressed package installation issues on the CS5.0 SDP node. Managed other implementations to ensure system stability and functionality.• Product and Solution Testing: Conducted comprehensive customer product testing, identified and resolved issues encountered during testing phases, and ensured the system met quality standards.• Migration and Support: Oversaw the rollout of plan migrations in accordance with the First of Agreement with customers. • Provided technical support during the postmigration phase for CS5.0 SDP, addressing any challenges and ensuring continued system performance.Achievements:• Identified add-on-sales opportunities potentially bringing in revenue of $50M to the organization.• Introduced continuous integration and automation tests, resulting in a 25% savings of time on an agile sprint.• Recognized as a leader in knowledge-sharing communitiesTechnology:▪ Cloud computing: Redhat Openstack (RHOS), HP 3par, ScaleIO, S3 ▪ Ericsson Charging System nodes: CCN, OCC (OCS/CHF), SDP, AIR/AF, Conceptwave, Diameter Signalling Controller (DSC). ▪ Telecom Protocols: 5G, 4G LTE, CIP/IP, DIAMETER, REST/SOAP, HTTP/XML, Gy, Sy, RO ▪ OSS Tools: ElasticSearch, NetManager, HP OVO, Wireshark, Conceptwave Catalog & Order management. ▪ Process Frameworks and Methodologies: Agile, WaterfallProjects: ▪ AT&T, USA - Smart Limits ™▪ T-Mobile, USA - Digital Transformation (Universe 2.0)▪ T-Mobile, USA - Virtualization of Ericsson Converged Charging (Universe 2.0)▪ T-Mobile, USA - Uprising (Provisioning Engine, Order Management, Catalog Management)▪ T-Mobile, USA - USSD IMS integration

Baku, Baki, Azerbaijan

• Handled Integration, Support and Operation & Maintenance (O&M) of Ericsson Charging System 3.0 & 4.0.• Implemented new Prepaid Tariff service logic for updated features, installed patches and emergency corrections and handled Business Configuration management.

Haiti

• Worked on Ericsson CS3.0 and 4.0 plaforms (Intelligent Networks) majorly focusing on TSP nodes (CCN) and SDP's. • Provided technical training and mentoring to the local engineers, sharing best practice and providing expert level technical knowledge• Provided technical analysis and detailed scope for expansions, dimensioning, project commissioning as a contracted Solution Architecture Consultant.

San Juan, Puerto Rico

• Support, Operation & Maintenance (O&M) of Ericsson Charging System 3.0 & 4.0 (Intelligent Networks) which includes CCN 5.3, PSL, SDP, MINSAT, VS and AIR

Port-Au-Prince, Haiti

• Support, Operation & Maintenance (O&M) of Ericsson Charging System 3.0 & 4.0 (Intelligent Networks) which includes CCN 5.3, PSL, SDP, MINSAT, VS and AIR

Chennai, Tamil Nadu, India

Handled 2nd line Support for NSN’s IN/VAS applications and provided end-to-end network-related solutions, troubleshooting and remote support for customers.Technology:NSN Node: Charge@once, Charge@Advantage, SMSC, PTT, MMSC

Chennai, Tamil Nadu, India

Accountable for the Operation & Maintenance (O&M) of Ericsson Charging System 3.0 (Intelligent Networks)Diagnosed CSR/Trouble Ticket to provide quick and correct resolution, and local support for Bharti Airtel’s telecom network.Developed and implemented various new business configurations, and service logic as products such as USSD call back, bonus structures, community charging, etc.Provided technical assistance and network solutions like SMS routings, call flow routings, SS7 linkset defining, etc

Msc, Communications And Real Time Electronic Systems

Bengg, Electrical And Electronics Engineering