Client Lifecycle Management

Client Data Management

Treasuries, EQ, Primes & Futures Accounts & SSI Team– Oct 2013 – till nowCurrently, working as Team Manager for Treasuries, EQ, Primes & Futures Accounts & SSI and the team deals with,- Client Account set-up for FX products- SSI set up for FX, FX options, Derivatives, Commodities, loans etc., - Equities Account & SSI (cash & Stock) Setup- Primes & Futures Account & SSI Setup- Exceptions HandlingAccount Management: Wealth BankingQuality Assurance Team – Account Management (May 2012 –Sep 2013) Quality checking of accounts opened for Personal accounts and corporate accounts  Audit of the Account Maintenance Team (team carrying out amendments to customers accounts).International Account Opening – Account Management (Nov 2011 – April 2011) Carrying out KYC on each of our wealth clients. Setting up of CIS (Customer Identification System) Record capturing details of the customer such address, phone number fax number, occupation, legal document details etc. Opening of Wealth Accounts such as Savings Account, Currency accounts (all), monthly savers etc. Issue of Debit Cards such as Connect Electronic Card, Connect Card, Cash Card, and Deferred Debit Card etc. Setting up of Standing Order Instructions. Setting up of Power of Attorney, General Authority and Third Party for an account. Account Transfers i.e. movement of account from one branch centre to another. Responsibilities handled from Nov ‘ 11 to till date : Ensure all SLAs as set by the client are met. Ensure accuracy parameters as defined by the client are met and exceeded. Ensure that cross training in the team takes place and progress reported. Monitor performance of the staff and provide feedback wherever necessary. Ensure that all compliance policies are followed by the team. Personal development of the staff Attrition control Employee engagement. Personal development etc.,

Assistant Manager for Operations - Financial Services at Mobius Knowledge Services. Managed the quality team of Organization Authority process for Thomson Reuters having a total strength of 26 staff.My ResponsibilitiesResponsibilities involved handling new migrations, preparing Quality report, Client Engagement, System Access Reviews, ensuring ISO and ISMS audit controls are in place as well as weekly MIS and weekly Integration MIS reporting. Also, ensure staff training with regard to Online and Classroom Trainings across the products.Responsibilities of the Team: Performing Quality check of Organizational Authority (OA) ID created by Production team. Preparing Error Analysis Report and doing RCA for the Errors. Providing Training Sessions bring about an improvement in the overall quality.

Worked as Project Analyst for the Business readiness of Instrument and Pricing Golden source project called Helios, the responsibilities include preparation of Business readiness documents, analyzing on needs of setting up BAU team, Testing on system functionality and analyzing on process improvements.The Market Reference Data Management (MRDM) team consists of employees based in London and Chennai. The team is responsible for stewardship of all Instruments, Pricing and Common Reference Data.The core function of the Helios Implementation team is to maintain and deliver accurate market reference data across all business lines. The team must be able to assist business in various capacities like introduction of new products, servicing new data deliveries etc. The team should also understand their specific role and how it would affect the banks business as a whole. Helios Implementation project is one of the hugest investment projects of RBS.

• Lead the Common Reference Data team, the responsibility involves handling new projects, coordinating between London and Chennai, Client Engagement, System Access reviews, ensuring SOXA, ISO and ISMS audit controls are in place and weekly MIS and monthly Integration MIS reporting. I also ensure staff training with regard to online Trainings and Classroom Trainings training across the products.• Data Sets include (Basel II Counterparty, Basel II Conduits, Basel II Sub Accounts, FX rates, Exchanges, AGIC Codes, and ISO Currency Codes).• Data Modeler – Taken additional responsibility on Data modeling activity (Data modeling is the process of creating a data model by applying a data model theory to create a data model instance for the Data sets which are sourced , maintained and governed in Common Reference Data. A data model describes the structure of the data within a given domain and, by implication, the underlying structure of that domain itself.• User Acceptance Testing and roll out of the Common Reference Data(CRD) Portal indicating online status of the business health across the globe in Reference Data Management Context.Golden Source Project• Worked as Project Business Analyst for Calendar Golden Source project, which aims to have single Trading, Settlement and Bank Holiday calendar that will be supplied to all the systems in all RBS Systems/teams.• Successfully transferred manual holiday calendar maintenance from Instruments EQ and FI team, Client data management team to CRD.• The Project is aimed to cover/supply data to 50 odd RBS system via automated delivery. Currently 12 Systems are under automated delivery and 7 systems are under manual maintenance.

• Client Data Creation– Creation of a unique Global identifier to provide a single representation of the legal entity and its related static attributes. This activity provides uniformity of standards in the treatment and representation of client data• Maintaining Legal Hierarchy and Client Details – Data Analytics using a hierarchy structure to identify opportunity for cross selling of products to other companies within the same group structure. • Corporate Actions – Retrieving information from various source systems and making legal hierarchy moves to facilitate clients’ Mergers, Acquisitions, Management Buy Out’s, Liquidation etc• Month End reporting – Various MIS based on the parameters; ad hoc and periodic reports to relevant stakeholders included