Vinod Kumar S Email & Phone Number

Mysore, Karnataka, India

• Developed and implemented a quality management program that includes policies, procedures, and standards for quality assurance and quality improvement
• Established and monitored metrics and quality indicators (KPIs) to measure the hospital's performance in areas such as patient safety, clinical outcomes, patient satisfaction, and financial performance
• Conducted regular audits and assessments of hospital operations to identify areas for improvement and to ensure compliance with regulatory requirements and accreditation standards
• Collaborated with clinical and administrative staff to identify and resolve quality-related issues, and to implement evidence-based best practices and protocols
• Provided training and education to staff on quality management principles, tools, and techniques
• Participated in hospital committees and task forces related to quality improvement, patient safety, risk management, and infection control

Mysore, Karnataka, India

• Managing day-to-day operations, Patient and public relations, facilities, and support services.
• Daily operational routine rounds to ensure a hassle-free process.
• Coordination with In-house and visiting consultants for a smooth process flow.
• Financial counseling for the patients for those advised for admission.
• Monitoring Outsource agencies like housekeeping, Laundry, and security along with manpower allocation
• Regular Close monitoring of the feedback received from both inpatients and outpatients, Negative feedback will be handled by personally contacting the patient to understand the concerned reason/issue

Bengaluru, Karnataka, India

Mysore

• Financial Counseling of Hospital Charges and various packages to the patient and attendees
• Billing Process Management: Handle the end-to-end billing process, including generating invoices, reviewing billing data, and ensuring accuracy in the billing information
• Deployed as a coordinator in various departments like Emergency, In-Patient, Cathlab, Front Desk, OPD, Billing, and TPA
• Report generation and TAT analysis of daily logistics(Service analysis report, Daily collection report, Pharmacy outbreak, Claims follow-up)and long-term impacts of these daily logistics on the health care facility.
• Attending patient’s queries and solving any discrepancies
• Feedback surveys every day & Review on daily basis

Master Of Business Administration - Mba, Health/Health Care Administration/Management

B.Com