• Developed and implemented a quality management program that includes policies, procedures, and standards for quality assurance and quality improvement• Established and monitored metrics and quality indicators (KPIs) to measure the hospital's performance in areas such as patient safety, clinical outcomes, patient satisfaction, and financial performance• Conducted regular audits and assessments of hospital operations to identify areas for improvement and to ensure compliance with regulatory requirements and accreditation standards• Collaborated with clinical and administrative staff to identify and resolve quality-related issues, and to implement evidence-based best practices and protocols• Provided training and education to staff on quality management principles, tools, and techniques• Participated in hospital committees and task forces related to quality improvement, patient safety, risk management, and infection control• Handled a major role in achieving ISO 9001:2015 certificate to the Hospital in the month of May-2023• Successfully implemented NABH Standards across the hospital and Applied for the NABH Entry Level• Achieved NBE accreditation for DNB Courses • In addition to this support the Supply chain department in Vendor identification, selection and verification, negotiation, and approval of first-level purchase orders.

• Managing day-to-day operations, Patient and public relations, facilities, and support services.• Daily operational routine rounds to ensure a hassle-free process.• Coordination with In-house and visiting consultants for a smooth process flow.• Financial counseling for the patients for those advised for admission.• Monitoring Outsource agencies like housekeeping, Laundry, and security along with manpower allocation• Regular Close monitoring of the feedback received from both inpatients and outpatients, Negative feedback will be handled by personally contacting the patient to understand the concerned reason/issue• Monitoring IP, OP & Emergency department closely to avoid uneventful problems.• Event management inside and outside the hospital.

• Financial Counseling of Hospital Charges and various packages to the patient and attendees• Billing Process Management: Handle the end-to-end billing process, including generating invoices, reviewing billing data, and ensuring accuracy in the billing information• Deployed as a coordinator in various departments like Emergency, In-Patient, Cathlab, Front Desk, OPD, Billing, and TPA• Report generation and TAT analysis of daily logistics(Service analysis report, Daily collection report, Pharmacy outbreak, Claims follow-up)and long-term impacts of these daily logistics on the health care facility.• Attending patient’s queries and solving any discrepancies• Feedback surveys every day & Review on daily basis• Monitor OP to IP conversion on a daily basis & track the conversions