Vinod Tanwar Email & Phone Number

Noida Area, India

• Architecture & Performance reviews for clients using Digital Publishing Suite (now known as AEM Mobile) based enterprise applications.• Expertise with Adobe Creative Cloud Applications, DPS, AEM Mobile, . • Working closely with other Adobe groups, QE, engineering, product management and marketing teams to understand new or extended product lines or services, technical foundations, and adaptability to customer requirements.• Responsible for end-to-end case closure, which includes updating case documentation and information in relevant systems and databases. • Documenting known and emerging issues in the knowledgebase- Wiki, HelpX, KB. • Research and log bugs in the bug database - Watson, Jira and works with QE, engineering, Operations and Product Management to prioritize customer issues for resolution.• Working on Integration with other Adobe Marketing Cloud solutions like Site Catalyst, AEM, InDesign server etc. • Mentoring as well training other team members.• Creating product demos for active clients using Adobe technologies.

Gurgaon, India

• Ensure in exceeding customers expectation.• Ensure all technical actions are followed through in a timely manner.• Take ownership of unresolved cases for further research and close the opened tickets with relevant solutions.• Helping customer in Installation Issues of Software with Remote Connections.

Answer all technical calls for Adobe Presenter, Captivate, Contribute and RoboHelp. Assist clients with How to Issue and issues with their projects.