Vinod Vasu Email & Phone Number

Microsoft Dynamics CRM implementation and administrator

after the ANZ Testing practice and environments teams were outsourced to CapG. Worked for ANZ project in addition to below Roles and Responsibilities.Role: Technical Environment LeadResponsibilities:-In addition to ANZ work experience, below mentioned activities were involved in my current roleTransition of work from Melb to Bangalore, technologies includes Windows, IIS, Platform applications on IBM WebSphere, Unix, Control - M, and SQL.Techno-management 10 resources in my projects, which included Windows, Unix, AS400 and IBM WebSphere applications. Working with different application teams and provision end to end connectivity for each testing phase.Providing environment estimates for testing cycles for each projects.Project meetings and handling escalations

Managed team of 5 for projects, the technology includes; WebSphere, IIS, Reporting, SQL, Bank applications, Vendor applications, etc.,Co-ordination between various teams for all the interface connectivity for the projects.Maintaining pre-production environment across various bank applications.Performing production installs for applications related to IIS, MSCRM, SSRS 2008, SQL, Security patches, Update rollups etc., and providing warranty support.Maintaining & Administration of Active Directory.Retrofitting all pre-production environments once the production change is successful.Preparing environment estimate for project and BAU activities.Supporting testing team on various applications.Providing global support for the users across Oceania and Asia pac.Handling team of 5 and supporting day to day activities.Achievements: RAVE award for getting application OnTrack to inhouse which was hosted outside ANZ network, and for saving cost to the project.Appreciated for best environment coordinator on successful completion of iCRM project.

Experience:Working in Kennametal Shared Services as PC, Server Support Engg; Role: Windows Server L2.Responsibilities:-Providing L1 & L2 level support to Servers under Asia Pac region.Providing resolution based on ticket automatically generated by automatic monitoring software.Maintaining & Administration of Active Directory.Providing global support for the users on various applications in Asia Pac.Providing first level support on Lotus Notes and supporting on Lotus notes upgrade across Asia Pac.Achievements: Won spot award for providing good support for Power users, VIP users on annual sales meet.Won monthly award for completing Lotus Notes upgrade for AsiaPac

Windows server L1.Responsibilities:-User ID and mailbox creation for new joiners.Creating Distribution list, generic mailbox and handling requests related to Exchange server.Creating, Managing and Administrating the AD groups and assigning permissions to the users.Creating VM ware clients for Training rooms.Creating, managing and administrating shared folders on NAS Filers according to BU structure.Application deployments to the Windows client workstations through netdeploy groups from Active directory.Configuring network printers and first level troubleshooting on Print servers.Creating and Managing volumes, Qtrees, Qutos and snapshots, Daily report generation, Volume Monitoring and expansion if required.Handling first level incidents on servers.Providing access and supporting applications like MOS, MAP and eFile.Worked in Active Directory for managing user accounts, recreating profiles, providing access and deleting access. Taking care of all Desktops, Laptops and network issues.Worked on Checkpoint secure client installation and troubleshooting.Resetting user login account in Active Directory, AS400 & Mainframe & deploying software’s on Active Directory 2003.

Diploma, Computer Science & Engineering

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