Senior Associate – North America Customer Care Ssc
Current Responsible for converting purchase order (PO) into order by using SAP as a tool and order creation leads parts to delivery to the customer. Managing the purchase process to get completed in given turn-around time & to ensure timely delivery of stock to customers. Warehouse Movements - coordinating with warehouse team & moving stocks from one location to another & creating outbound deliveries. Returns – Coordinating with sales representative for the damages and will work on returns to the customers. Responsible for the new joiners as a trainer and orient them about their responsibilities. Monitoring Orders status to make sure On-time shipment and analyzing the cause for the delay/failure in shipments. Maintaining & monitoring reports on employees attendance, Error log & Error root cause analysis & publishing to stakeholders.