Vinoth Kumar M

Vinoth Kumar M Email and Phone Number

ITIL Service Operations and BCM Manager @ Wipro
Bengaluru, KA, IN
Vinoth Kumar M's Location
Chennai, Tamil Nadu, India, India
About Vinoth Kumar M

A versatile IT Global Capability Center Operations Lead with 15 years of experience in establishing IT Shared Services & ITIL Service Operations projects based on Center of Excellence principles. An exceptional Client Engagement (On boarding, Renewal, Retention) & Customer Success Manager expert in both Enterprise & EU Services Management, Resource Hiring and Talent Retention, IT Services On boarding and Transition Management. Demonstrated excellent knowledge and acumen in Disaster Recovery and Business Continuity Management.

Vinoth Kumar M's Current Company Details
Wipro

Wipro

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ITIL Service Operations and BCM Manager
Bengaluru, KA, IN
Website:
wipro.com
Employees:
251198
Vinoth Kumar M Work Experience Details
  • Wipro
    Itil Service Operations And Bcm Manager
    Wipro
    Bengaluru, Ka, In
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  • Transunion
    Global Capability Center(Gcc) & Customer Success Management Lead
    Transunion Jan 2022 - Jun 2024
    Chennai, Tamil Nadu, India
    Global Capability Center Lead with hands-on experience in establishing GCC projects.Core expertise in Major Incident, Problem & Change Management program along with BCP & Disaster Recovery Management.Level 1/2 IT Service Desk and Monitoring Team Operations Management.Partner/Customer Success & Relationship Management
    View
  • Hcl Technologies
    Service Operations & Customer Success Manager
    Hcl Technologies May 2019 - Dec 2021
    Greater Bengaluru Area
    ITIL Major Incident Team Manager for 24/7operations management of a leadingConsumer Goods organization.Operations Lead for L1 Service Desk Team of30 resources managing 1st line of defense.Service Delivery Manager for ITIL ServiceManagement area.New services onboarding, trainings andtransitioning into BAU Operations.Customer Success Manager with consistent achievement in meeting SLA deliverables.
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  • Microland Limited
    Gcc Service Operations Expert
    Microland Limited Nov 2017 - May 2019
    Bengaluru Area, India
    Built up L1 & L2 IT Service Desk, Network,Server and Monitoring Support teams as aShared Service Project for a group ofAustralian Educational Institution.Managed daily operations of IT Service DeskOperations & ITIL Major IncidentManagement along with 5 team members.Coordinated with Problem Managementteam for root cause analysis and permanentresolution implementation.Participated in weekly CAB Meetings to signoff change activities from ITIL ServiceManagement perspective.Reported, reviewed and re-engineered processess as part of CSI for process efficiency.
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  • Accenture
    Gcc Shared Service Desk Manager
    Accenture Apr 2011 - Aug 2017
    Bengaluru Area, India
    Operations Lead for managing criticalservices (Hardware, IP Phone, TelephonySoftware, Internet services, Logistics, etc.)leveraged by IT Service Desk Business Unit.Cross skilled in Problem Management for proactive issue identification and root causeanalysis.Core service reliability engineering formultiple Shared Service Desk projects.Managed to deliver and achieve industrystandards in service availabilityrequirements.Consistently achieved all SLA & KPI deliverables related to service reliability.
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  • Sutherland
    Technical Support Engineer
    Sutherland Feb 2010 - Mar 2011
    Chennai Area, India
    Technical Support Executive for a leading Computer Software company (International) experience on resolving Virus issues, removes any kind of virus from the system and installs Antivirus Software.
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  • Allsec Technologies Limited
    Customer Service Representative
    Allsec Technologies Limited Jul 2009 - Jan 2010
    Chennai Area, India
    Customer Support Executive for a leading telecom company (Domestic) assisting End-Users by providing information on various products provided by the client and helping them utilize the available products efficiently.
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Vinoth Kumar M Education Details

Frequently Asked Questions about Vinoth Kumar M

What company does Vinoth Kumar M work for?

Vinoth Kumar M works for Wipro

What is Vinoth Kumar M's role at the current company?

Vinoth Kumar M's current role is ITIL Service Operations and BCM Manager.

What schools did Vinoth Kumar M attend?

Vinoth Kumar M attended University Of Madras, University Of Madras.

Who are Vinoth Kumar M's colleagues?

Vinoth Kumar M's colleagues are Pratiksha Rajawat, Akanksha Dhage, Shweta Pandey, Triptee Mohata, Tanu Priya, Srikar Shetty, Rishi Bodkhe.

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