Vinoth Kumar Paramasivam Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Main Duties and ResponsibilitiesSuccessfully managing the activities of 38 team members in multiple locations [Chennai, Pune & San Antonio] under Insurance operationsAdditionally handling Project leads activities from May 2015 [ New associates allocation, Billings, Team leaves, Backfill requirements…etc ] SPOC for Global Service Outsourcing (GSO) team and involved in all client relationship related activitiesMotivating the team to achieve high… Show more Main Duties and ResponsibilitiesSuccessfully managing the activities of 38 team members in multiple locations [Chennai, Pune & San Antonio] under Insurance operationsAdditionally handling Project leads activities from May 2015 [ New associates allocation, Billings, Team leaves, Backfill requirements…etc ] SPOC for Global Service Outsourcing (GSO) team and involved in all client relationship related activitiesMotivating the team to achieve high standardsHandling new client enquiries and acting as the face of the businessDealing critical issues and resolving them within SLACreated training manuals targeted at resolving even the most difficult process issuesMonitoring & reporting on standards & performance targetsChairing weekly team meetings, focusing on targets & achievementsPreparing on time RCSA, IQMS and PMF recommending a right solution for the failureSuggesting process improvement on manual effort reduction and cost reductions to the customers and implementing the same by working with the IT service teamConducting learning and development sessions to develop the associate’s domain knowledge and driving them in completing the external domain certificationsEnsuring all miscellaneous records are entered and updated accordinglyProviding prompt and accurate information on individual performanceIdentifying gaps in performance or quality and addressing them within time limitsPreparing and presenting monthly business review to both Internal and External stake holdersCoordinating activities for migration of project from development to productionReviewing progress of migration with head of departments, keeping track of all constraints, risk, dependencies and flag issues and provide action plan to mitigate the same Show less

Chennai, Tamil Nadu, India

 Successfully managing the activities of 38 team members in multiple locations [Chennai, Pune & San Antonio] under Insurance operations Additionally handling Project leads activities from May 2015 [ New associates allocation, Billings, Team leaves, Backfill requirements…etc ]  SPOC for Global Service Outsourcing (GSO) team and involved in all client relationship related activities Motivating the team to achieve high standards Handling new client enquiries… Show more  Successfully managing the activities of 38 team members in multiple locations [Chennai, Pune & San Antonio] under Insurance operations Additionally handling Project leads activities from May 2015 [ New associates allocation, Billings, Team leaves, Backfill requirements…etc ]  SPOC for Global Service Outsourcing (GSO) team and involved in all client relationship related activities Motivating the team to achieve high standards Handling new client enquiries and acting as the face of the business Dealing critical issues and resolving them within SLA Created training manuals targeted at resolving even the most difficult process issues Monitoring & reporting on standards & performance targets Chairing weekly team meetings, focusing on targets & achievements Preparing on time RCSA, IQMS and PMF recommending a right solution for the failure Suggesting process improvement on manual effort reduction and cost reductions to the customers and implementing the same by working with the IT service team Conducting learning and development sessions to develop the associate’s domain knowledge and driving them in completing the external domain certifications Ensuring all miscellaneous records are entered and updated accordingly Providing prompt and accurate information on individual performance Identifying gaps in performance or quality and addressing them within time limits Preparing and presenting monthly business review to both Internal and External stake holders Coordinating activities for migration of project from development to production Reviewing progress of migration with head of departments, keeping track of all constraints, risk, dependencies and flag issues and provide action plan to mitigate the same Show less

Deputed to Pune for a transition of new process and to set up a BCP site for the existing project and successfully completed the same with 100% accuracy.Developed an Robotic automation tool on preparing the monthly billing which resulted in the reduction of manual effort and a cost reduction of $792 per annum, Which was well appreciated by both Internal and External stake holders. Completed GB certification on this section by providing multiple ideas to simplifying the process steps… Show more Deputed to Pune for a transition of new process and to set up a BCP site for the existing project and successfully completed the same with 100% accuracy.Developed an Robotic automation tool on preparing the monthly billing which resulted in the reduction of manual effort and a cost reduction of $792 per annum, Which was well appreciated by both Internal and External stake holders. Completed GB certification on this section by providing multiple ideas to simplifying the process steps and avoiding manual intervention.Awarded for improving the quality percentage and meeting the customer requirements Show less

Credit card Exceptional time management skills Property claims Client relations specialist Policy Services Performance tracking and evaluation KYC Meticulous attention to detail Skilled multi-tasker Focused on customer satisfaction Training and development Team management Strong public speaker

Processer

B.Sc, Chemistry

H.Sc

S.S.L.C